Technical Support Analyst- Storage- Mexico

Basic Information: Job Name Staff Specialist Technical Supp Analyst - Mexico Country Mexico State Campeche City Mexico Date Published 25-Nov-2025 Job ID 46047 Travel You may occasionally be required to travel for business Looking for details about our benefits? You can learn more about them by clicking HERE CareerArc Code CA-VV Hybrid: #LI-Hybrid BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage. Join us as a Technical Support Analyst Challenge yourself as a part of a dynamic, fast-paced accounting team and join BMC Software We are currently seeking a Technical Support Analyst (TSA) to join our high-performing team, delivering outstanding support for our industry-leading mainframe solutions. As a TSA, you will serve as the primary interface between BMC and our valued customers, ensuring their success through rapid and thorough resolution of technical issues. Your contributions will directly impact customer satisfaction and product excellence by engaging collaboratively across BMC's engineering, R&D, and product teams. Here is how, through this exciting role, YOU will contribute to BMC Software's and your own success: Investigate, troubleshoot, and resolve complex customer issues related to BMC products and integrations in a timely and effective manner. Communicate with customers through various channels (phone, email, web), ensuring clarity and professionalism at every touchpoint. Document all technical interactions and resolution steps within BMC’s support systems to maintain a high-quality knowledge base. Collaborate with Engineering and R&D to escalate and resolve technical defects or product behavior concerns. Share best practices and technical insights to enhance team performance and contribute to a continuous improvement culture. Participate in rotational on-call support during evenings and weekends to ensure 24/7 global coverage. To ensure you’re set up for success, you will bring the following skillset & experience: You have a customer-centric mindset with excellent verbal and written communication skills. You bring a strong analytical approach to problem-solving, with the ability to handle multiple tasks simultaneously. You hold a BS in Computer Systems or a related technical field — or equivalent hands‑on experience in systems/application programming. You have 5+ years of hands‑on experience with z/OS mainframe technologies including JCL, JES, USS, SMP/E, TCP/IP, ISPF, SDSF, and Catalogs. You are skilled in diagnosing mainframe software issues using logs, traces, and dumps, and experienced in SMP/E and z/OSMF. You have proficiency in z/OS Storage Management tools such as FDR, CA-DISK, DFHSM, and DFSMS. You are familiar with additional technologies such as UNIX file systems, TCP/IP, Linux on IBM Z, Oracle/DB2 databases, and middleware tools like Apache, Tomcat, WebSphere, and AIX. Our commitment to you BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. Min salary 515,625 Mid point salary 687,500 Max salary 859,375 #J-18808-Ljbffr