Technical Support Analyst- DB2- Mexico

Job Details Job Name: Staff Specialist Technical Support Analyst – Mexico Country: Mexico, State: Campeche, City: Mexico Date Published: 25-Nov-2025. Travel: occasionally required for business. Job ID: 46048. CareerArc Code: CA-VV Hybrid: #LI-Hybrid. About the Role At BMC trust is not just a word – it's a way of life We are an award‑winning, equal‑opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities because we know you will bring your best every day. We champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud. We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead – and are relentless in the pursuit of innovation Join us as a Technical Support Analyst In this role, you’ll be at the forefront of supporting BMC’s mainframe solutions, working directly with our customers and internal R&D teams to resolve complex issues. You will leverage your technical expertise in z/OS and Db2 to ensure world‑class support and customer satisfaction. Responsibilities Provide high‑quality technical support for BMC mainframe solutions with a focus on z/OS Db2 environments. Collaborate with customers and internal teams to troubleshoot issues, isolate root causes, and implement effective solutions or workarounds. Install, configure, and test BMC products, reproducing customer issues where possible to expedite fix resolution and QA verification. Document all technical interactions, troubleshooting steps, and resolutions in support systems, contributing to a robust knowledge base. Work closely with Product Management and R&D to elevate and resolve complex issues that require in‑depth product knowledge. Review and provide input on technical documentation, ensuring accuracy and usability for customers and internal teams. Qualifications & Experience Approximately 3–4 years of experience in a mainframe environment, specifically in z/OS Db2 database administration or systems programming. Experience supporting production environments, troubleshooting and recreating complex issues, and understanding software development lifecycles. Familiarity with mainframe tools such as TSO, ISPF, REXX, Clist, and common utilities. Excellent customer service, communication, and problem‑solving skills. Detail‑oriented, self‑motivated, able to work independently or within a distributed team. Eager to learn quickly, contribute to team success, and apply innovative thinking to complex challenges. Open to participating in occasional on‑call support during evenings and weekends as part of a team rotation. Our Commitment to You BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU If after reading the above, you’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas Equal Opportunity Employment BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. Compensation Min Salary: $515,625 • Midpoint Salary: $687,500 • Max Salary: $859,375. #J-18808-Ljbffr