Head of SMB

hace 4 semanas


Mexico City BairesDev A tiempo completo

Head of SMB - Remote Work Join BairesDev and help us lead our SMB segment with cutting‑edge solutions. At BairesDev®, we've been leading the way in technology projects for over 15 years, delivering solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team works remotely. This role is the head of SMB Accounts, managing strategy, execution, and a $35–40M revenue portfolio across 100–140 accounts and 300 active HC. What You’ll Do Lead and manage a team of Account Managers. Own the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection. Identify accounts with growth potential and develop tailored engagement strategies to unlock expansion opportunities. Design, improve, and institutionalize playbooks and operating models for SMB account management. Build a deep understanding of client organizations, technology roadmaps, and long-term needs to position BairesDev as a strategic partner. Act as the primary escalation point for client issues, ensuring rapid resolution and internal accountability. What We Are Looking For 7+ years of experience in Account Management or Delivery. 7+ years of experience in the tech/outsourcing sector. Experience managing a team. US Visa or EU Passport. Availability to travel up to 20% of the time. Advanced level of English. How We Make Your Work (and Your Life) Easier 100% remote work from anywhere. Excellent compensation in USD or local currency if preferred. Hardware and software setup for working from home. Flexible hours: create your own schedule. Paid parental leave, vacations, and national holidays. Innovative and multicultural work environment with the global Top 1% talent. Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Seniority Level Mid-Senior level Employment Type Full-time Job Function Information Technology Industries IT Services and IT Consulting Apply now and become part of a global team where your unique talents can truly thrive #J-18808-Ljbffr



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