Remote Customer Success Manager
hace 1 semana
About Datacultr Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL's). Datacultr is a Digital‑Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow their business in the under‑penetrated New to Credit and Thin File Segments. We are helping millions of new to credit consumers, across emerging markets, access formal credit and begin their journey towards financial health. Datacultr is headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City; and our Development Center is located out of Gurugram, India. Datacultr's vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the socio‑economic problems this segment faces due to restricted access to financing. We are on a mission to enable 35 million unbanked & under‑served people, access financial services by the end of ****. Position Summary We are seeking an experienced Technical Account or Post Sales Technical Management professional with a strong background in SaaS and Financial Services, capable of blending technical expertise with commercial acumen. Responsibilities The ideal candidate will manage key banking and fintech clients, drive account expansion, resolve complex technical challenges, and identify growth opportunities through consultative engagement. Serve as the primary technical and business point of contact for key clients, building deep partnerships with CXOs, business heads, and IT stakeholders. Own commercial expansion within assigned accounts, identifying upsell, cross‑sell, and renewal opportunities aligned with customer needs. Lead technical onboarding and configuration for new customers, ensuring a smooth implementation and adoption experience. Translate business requirements into actionable platform configurations, working closely with Product and Engineering teams. Training, Reporting & Insights: Design and deliver training sessions, workshops, and technical documentation for client teams. Develop data‑driven reports and dashboards on usage metrics, engagement, and ROI to guide strategic decision‑making. Basic understanding of CRM tools and sales tracking systems. Qualifications Self‑motivated, goal‑oriented, and comfortable working with minimal supervision. Bachelor's degree in Business Administration, Marketing, or a related field preferred. Exposure to global financial clients and next‑gen SaaS technologies. Benefits Competitive compensation structure with performance‑based incentives tied to account growth. Work Arrangement Remote from LATAM Region. Work from Client Office Twice Every Week. Immediate Joining Possible. #J-18808-Ljbffr
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Remote Scaled Customer Success Manager
hace 3 semanas
Puebla, México Hirelatam A tiempo completoA premier recruitment agency is seeking a Remote Scaled Customer Success Manager in Mexico City. The role involves supporting a client portfolio, driving product adoption, and mentoring colleagues. Ideal candidates have over 2 years in customer-facing roles and familiarity with customer success platforms. The position offers a competitive annual salary of...
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Puebla, México Canonical A tiempo completoA leading open-source software company is seeking an Enterprise Customer Success Manager. This remote role emphasizes building strong customer relationships to enhance their journey with products like Ubuntu. Ideal candidates should have extensive IT project experience, outstanding presentation skills, and a collaborative mindset. Proficiency in languages,...
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puebla de zaragoza, México Canonical A tiempo completoA leading open-source software company is seeking an Enterprise Customer Success Manager. This remote role emphasizes building strong customer relationships to enhance their journey with products like Ubuntu. Ideal candidates should have extensive IT project experience, outstanding presentation skills, and a collaborative mindset. Proficiency in languages,...
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Customer Success Manager
hace 2 semanas
Puebla, México Ellucian A tiempo completo**Together we are powering the future of Higher Education** Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping...
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Customer Success Manager, Americas
hace 2 semanas
Puebla, México ROAMBEE MEXICO, S DE RL DE CV A tiempo completoAs a Customer Success Manager, you will cater to medium and commercial accounts in the Americas (US, Canada, Mexico). You will be responsible for the success of Roambee’s customer-centric vision and meeting business goals throughout their journey, delivering exceptional customer service, identifying client solution requirements, aligning resources to...
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Remote Scaled Customer Success Manager
hace 3 semanas
Puebla, México Hirelatam A tiempo completoHireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to...
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Customer Success Manager
hace 2 semanas
Puebla, México Jumpcloud A tiempo completo**All roles at JumpCloud are Remote unless otherwise specified in the Job Description.****About JumpCloud**- JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by...
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Partner Customer Success Manager
hace 1 día
Puebla, México Jumpcloud A tiempo completo**All roles at JumpCloud are Remote unless otherwise specified in the Job Description.** **About JumpCloud** JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their...
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Technical Customer Success Manager
hace 2 semanas
Puebla, México Jumpcloud A tiempo completo**About the Role**:As a scaled Technical Customer Success Manager (TCSM), you’ll be partnering closely with sales, support, product, and engineering teams to deliver a world class customer experience.You will act as a trusted technical advisor to mid-market customers, strategically engaging with customers to drive onboarding, product adoption, and address...
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Customer Success Manager
hace 1 semana
Puebla, México Datacultr A tiempo completoA financial services technology provider is seeking an experienced Technical Account Manager to oversee key banking and fintech clients. The role involves driving account growth, resolving technical challenges, and leading onboarding initiatives. The ideal candidate should have a strong background in SaaS and financial services, along with exceptional...
