Technical Customer Success Manager
hace 1 semana
**About the Role**:As a scaled Technical Customer Success Manager (TCSM), you’ll be partnering closely with sales, support, product, and engineering teams to deliver a world class customer experience.You will act as a trusted technical advisor to mid-market customers, strategically engaging with customers to drive onboarding, product adoption, and address technical issues to positively impact customer health.You will serve the primary point of contact for customer’s technical needs throughout the customer lifecycle, ensuring all issues are receiving the proper attention.**In this role, you will**:- Strategically engage with customers and leverage your strong technical skills to help enable new functionality and troubleshoot issues in a hands on fashion- Monitor customer health and proactively identify potential issues by engaging all available resources to resolve the issue and mitigate risk- Develop strong relationships with customers to understand the customer’s environment, challenges, and their overall technical business goals- Act as the main escalation point for technical issues, leading triage, diagnosing, and providing solutions to resolve issues for the customer- Collaborate with Account Managers, Renewal Specialists, Operations, Product, and Engineering to address technical issues and provide relevant customer feedback- Maintain a deep technical understanding of the JumpCloud platform to effectively drive greater customer engagement- Identify potential opportunities and partnering with Account Managers to drive expansion opportunities**How your success will be measured**:- Customer health and adoption- Customer Retention**You have**:- Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience (e.g., System Administrator or Support Engineer)- 2 years experience working in a technical customer-facing position working on mission critical issues- Clear and effective communicator. Able to quickly grasp and explain technological and business concepts- Experience in technical troubleshooting, and managing internal and external partners or customers.- Excellent problem-solving, project management, and experience managing multiple stakeholders**Bonus Points**:- Previous JumpCloud experience- Experience supporting one or more of the following areas:- User access management, authentication, device management, MDM, security, and system administration- #LI
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Customer Success Manager
hace 4 semanas
Puebla, México ExactlyIT A tiempo completo**_Puebla_****_, _****_Mexico_****_ _****Customer Success Manager (remote position)**The Customer Success Manager will function as an advisor and will be in charge of the subscription(s) term cycle from onboarding, support, establishing QBRs (Quarterly Business Reviews).**General Accountabilities**- Onboarding new Microsoft CSP customers- Establishing QBRs...
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Customer Success Manager, Americas
hace 4 semanas
Puebla, México Roambee Mexico, S De Rl De Cv A tiempo completoAs a Customer Success Manager, you will cater to medium and commercial accounts in the Americas (US, Canada, Mexico). You will be responsible for the success of Roambee's customer‑centric vision and meeting business goals throughout their journey, delivering exceptional customer service, identifying client solution requirements, aligning resources to...
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Customer Success Manager, Americas
hace 4 semanas
Puebla, México Roambee Mexico, S De Rl De Cv A tiempo completoAs a Customer Success Manager, you will cater to medium and commercial accounts in the Americas (US, Canada, Mexico). You will be responsible for the success of Roambee's customer‑centric vision and meeting business goals throughout their journey, delivering exceptional customer service, identifying client solution requirements, aligning resources to...
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Customer Success Manager, Americas
hace 1 semana
Puebla, México ROAMBEE MEXICO, S DE RL DE CV A tiempo completoAs a Customer Success Manager, you will cater to medium and commercial accounts in the Americas (US, Canada, Mexico). You will be responsible for the success of Roambee’s customer-centric vision and meeting business goals throughout their journey, delivering exceptional customer service, identifying client solution requirements, aligning resources to...
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Customer Success Manager
hace 1 semana
Puebla, México Ellucian A tiempo completo**Together we are powering the future of Higher Education** Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping...
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Customer Success Manager
hace 1 semana
Puebla, México Jumpcloud A tiempo completo**All roles at JumpCloud are Remote unless otherwise specified in the Job Description.****About JumpCloud**- JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by...
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Remote Scaled Customer Success Manager
hace 2 semanas
Puebla, México Hirelatam A tiempo completoA premier recruitment agency is seeking a Remote Scaled Customer Success Manager in Mexico City. The role involves supporting a client portfolio, driving product adoption, and mentoring colleagues. Ideal candidates have over 2 years in customer-facing roles and familiarity with customer success platforms. The position offers a competitive annual salary of...
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Customer Success Manager, Americas – Growth
hace 4 semanas
Puebla, México Roambee Mexico, S De Rl De Cv A tiempo completoA leading customer solutions firm in Puebla is seeking a Customer Success Manager to enhance customer experience and ensure satisfaction. This role requires over 5 years of experience in client-facing positions and familiarity with CRM tools, specifically Salesforce. You will manage renewals and upsells, and support clients throughout their journey with the...
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Remote Scaled Customer Success Manager
hace 2 semanas
Puebla, México Hirelatam A tiempo completoHireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to...
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Regional Engineering
hace 4 semanas
Puebla, México Bebeeregionalhead A tiempo completoA leading technology solutions provider is seeking a Regional Head in Puebla, Mexico. This role involves leading a multidisciplinary team of engineers, driving customer success, and ensuring technical excellence. Ideal candidates will have 7–10 years of leadership experience in IoT or SaaS environments, strong technical skills, and fluency in both English...
