Customer Service Supervisor
hace 2 semanas
Descripción del trabajo We are looking for a Customer Service Supervisor for our Energy Efficiency teams. This role will lead and supervise the Contact Center Team in successfully handling communications from consumers and workloads. Responsibilities Manages and directs customer service representatives in accordance with the organization's policies and applicable laws Supervise customer service staff, conduct training, attendance tracking and performance grading Provide coaching and developmental feedback to staff regarding training, attendance, performance & quality Monitor hourly phone performance - adjust staffing as necessary Handle escalated calls, assist representatives on difficult/complex calls Process or coordinate resources to process disputes and bankruptcy notifications Review QA monitoring scorecards - follow with 1-1 coaching Supervise group projects/special requests Hold monthly 1-1 meetings and ad-hoc group meetings Update /Maintain department procedures, client support documents Be available to support all levels of contact center as needed Requirements Possess effective verbal and written communication skills Ability to motivate front-line employees to achieve their potential and to meet or exceed department goals Experience with collaborative supervision of teams and workloads of multi-location offices Highly motivated and capable of leadership by example Position may require more than 40 hours per week during cyclical nature of billing seasons and special service projects Willing and able to travel as needed to our other customer service office locations, within the US and to Mexico City Ability to read, write and speak English fluently Bilingual (English/Spanish) Working knowledge of MS Office High school diploma Benefits Health Care Plan (Medical & Dental) Life Insurance Paid Time Off (Vacation, Sick & Holidays) Grocery tickets Internet BonusTraining & Development Wellness Resources #J-18808-Ljbffr
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Customer Service Supervisor
hace 2 semanas
Xico, México Mccormick &Amp; Company A tiempo completoYou may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we're only getting started. At McCormick, we're always looking for new people to bring their unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work. We are hiring immediately for a full-time...
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Latam Cx Supervisor
hace 3 semanas
Xico, México Vivo Latam A tiempo completoA leading technology company is seeking a CX Customer Service Supervisor to manage customer service satisfaction and KPIs in Latin America.The ideal candidate will have a Bachelor's degree, at least 1 year of relevant experience, and strong consumer-oriented service awareness.Responsibilities include implementing service strategies, managing local teams, and...
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Latam Cx Supervisor
hace 3 semanas
Xico, México Vivo Latam A tiempo completoA leading technology company is seeking a CX Customer Service Supervisor to manage customer service satisfaction and KPIs in Latin America. The ideal candidate will have a Bachelor's degree, at least 1 year of relevant experience, and strong consumer-oriented service awareness. Responsibilities include implementing service strategies, managing local teams,...
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Latam Cx Supervisor
hace 3 semanas
Xico, México Vivo Latam A tiempo completoA leading technology company is seeking a CX Customer Service Supervisor to manage customer service satisfaction and KPIs in Latin America.The ideal candidate will have a Bachelor's degree, at least 1 year of relevant experience, and strong consumer-oriented service awareness.Responsibilities include implementing service strategies, managing local teams, and...
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Customer Service Representative
hace 2 semanas
Xico, México Spoton A tiempo completoOverview Join Our Customer Service Team as a Customer Service Representative. At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point‑of‑sale systems to integrated restaurant management solutions, every SpotOn tool is designed to...
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Customer Service Operations Associate
hace 1 día
Xico, México Computacenter Mexico A tiempo completoA leading customer service provider is seeking a Customer Service Operations professional in Mexico, Veracruz. In this role, you will support order flow and resolve customer issues while enhancing the overall customer journey. Ideal candidates will have 2-3 years experience in customer service and possess strong problem-solving and communication skills,...
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Customer Service Operations Associate
hace 1 día
xico, México Computacenter Mexico A tiempo completoA leading customer service provider is seeking a Customer Service Operations professional in Mexico, Veracruz. In this role, you will support order flow and resolve customer issues while enhancing the overall customer journey. Ideal candidates will have 2-3 years experience in customer service and possess strong problem-solving and communication skills,...
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Customer Service Operations Associate
hace 1 semana
Xico, México Citi A tiempo completoA leading customer service company in Mexico is looking for a Customer Service Operations professional. You will enhance the end-to-end customer journey by ensuring accurate order flow and resolving issues swiftly. This entry-level role offers growth opportunities and competitive perks. Ideal candidates will have experience in customer service and logistics,...
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Customer Service
hace 1 día
Xico, México Dxc Technology A tiempo completoA leading customer service provider in Mexico is seeking a Customer Service Operations professional to enhance the end-to-end customer journey. The role involves providing efficient solutions, coordinating with various internal teams, and ensuring positive customer experiences. Candidates should have at least 2-3 years of experience in customer service or...
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Retail Experience Supervisor
hace 1 día
Xico, México Rh Dinoshop A tiempo completoA leading retail company located in Veracruz, Mexico is seeking a Store Manager to oversee operations and enhance customer experience. This role requires 2-3 years of customer service experience and strong problem-solving skills. You will manage customer inquiries, coordinate with supply chain logistics, and monitor order exceptions. An ideal candidate is...
