Service Desk Manager
hace 1 semana
Get AI-powered advice on this job and more exclusive features.Direct message the job poster from ECOM Agroindustrial Corp. Ltd.The Service Desk Manager is responsible for managing the daily operations of the IT Service Desk, ensuring high-quality technical support and excellent user experience across all regions. This role includes overseeing incident and request management, supervising the support team, and continuously improving service delivery aligned with customer-centric strategies.Experience: Minimum 7 years in IT support roles, with at least 3 years in a management position in multinational or regional environments.Technical Skills / Tools:Platforms: Windows, MacOS, Office 365, Active Directory, ServiceNow.Frameworks: ITIL v3/v4 (certification preferred).Soft Skills: Customer focus, leadership, problem solving, communication, stress management.Education: Degree in Information Technology, Computer Science, or related field.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesInternational Trade and DevelopmentReferrals increase your chances of interviewing at ECOM Agroindustrial Corp. Ltd. by 2xGet notified about new Service Desk Manager jobs in Mexico City, Mexico.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
-
Service Desk
hace 4 semanas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...
-
Service Desk
hace 4 semanas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...
-
Service Desk
hace 12 horas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...
-
Service Desk
hace 3 semanas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...
-
Service Desk
hace 4 semanas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities - Maintains daily communication with the team and hits productivity standards. - Receive incoming...
-
Service Desk
hace 1 día
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...
-
service desk/ help desk
hace 3 semanas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...
-
Service Desk Support
hace 3 semanas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...
-
Service Desk Manager
hace 2 semanas
Guadalajara, Mexico Metropolitan Area HCLTech A tiempo completoHCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
-
Service Desk
hace 4 semanas
Mexico City Werben HR A tiempo completo22 May, 2024 We are seeking a full-time Service Desk Supervisor to join our Canadian fintech client’s team. This role involves managing a team of service desk professionals providing support for desktop and mobile technologies.The position requires a 9-hour shift within the hours of 7 AM to 6 PM (Toronto time),ensuring coverage across that window. Fluency...
