Service Desk
hace 15 horas
The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests.Respond to High and Critical priority tickets/projects according to standard operating procedures.Serve as initial responder within the hosted environment in the notification, identifying, troubleshooting, and resolving issues.Assists the manager with the daily operation of the Service Desk, including the development, analysis, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.Monitor and troubleshoot all production networks, servers, applications, and services. Evaluate and escalate issues as needed.Provide remote technical support via a combination of telephone and remote support tools.Take deliveries from vendors, process and scan packing slips.Communicate (both verbally and in writing) with customers formally and professionally.Create and manage the lifecycle of Incidents and Service requests in the company's trouble ticketing system.Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues.Ensure escalations are handled in a professional, consistent, and relentless manner.Adhere to the Service Desk Ops Manual.Job QualificationsEducation:High school graduation, or its equivalentITSM certification preferred, ITSM foundation training required.Experience:1-2 years of Customer Service.SkillsFluent English language skills are required.Excellent verbal and written communication.Excellent meeting facilitation skills, including teleconference and web conference.Excellent time management skills.Ability to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals.Ability to work creatively and analytically in a problem-solving environment.Good performance management skills including feedback techniques.
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Service Desk
hace 4 semanas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...
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Service Desk
hace 4 semanas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...
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Service Desk
hace 4 semanas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities - Maintains daily communication with the team and hits productivity standards. - Receive incoming...
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Service Desk
hace 3 semanas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...
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Service Desk
hace 1 día
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...
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service desk/ help desk
hace 3 semanas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...
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Service Desk Manager
hace 7 días
Mexico City ECOM Agroindustrial Corp. Ltd. A tiempo completoGet AI-powered advice on this job and more exclusive features.Direct message the job poster from ECOM Agroindustrial Corp. Ltd.The Service Desk Manager is responsible for managing the daily operations of the IT Service Desk, ensuring high-quality technical support and excellent user experience across all regions. This role includes overseeing incident and...
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Service Desk Manager
hace 1 semana
Mexico City ECOM Agroindustrial Corp. Ltd. A tiempo completoGet AI-powered advice on this job and more exclusive features.Direct message the job poster from ECOM Agroindustrial Corp. Ltd.The Service Desk Manager is responsible for managing the daily operations of the IT Service Desk, ensuring high-quality technical support and excellent user experience across all regions. This role includes overseeing incident and...
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Service Desk
hace 4 semanas
Mexico City Werben HR A tiempo completo22 May, 2024 We are seeking a full-time Service Desk Supervisor to join our Canadian fintech client’s team. This role involves managing a team of service desk professionals providing support for desktop and mobile technologies.The position requires a 9-hour shift within the hours of 7 AM to 6 PM (Toronto time),ensuring coverage across that window. Fluency...
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Service Desk
hace 4 semanas
Mexico City Werben HR A tiempo completo22 May, 2024 We are seeking a full-time Service Desk Supervisor to join our Canadian fintech client’s team. This role involves managing a team of service desk professionals providing support for desktop and mobile technologies.The position requires a 9-hour shift within the hours of 7 AM to 6 PM (Toronto time),ensuring coverage across that window. Fluency...
