CONVERSION RETENTION AGENTS
hace 4 días
Job TitleRetention Agent - LATAM Desk / Conversion and Retention Agent - Portuguese DeskLocationMexicoRelocation PackageYesExperience RequiredMinimum 1 year in a similar positionJob SummaryWe are looking for enthusiastic and skilled Retention Agents for our LATAM Desk and Conversion and Retention Agents for our Portuguese Desk. The ideal candidates will possess a strong foundation in customer service sales and retention strategies with a goal of fostering relationships and enhancing customer loyalty. This role is integral to ensuring customer satisfaction and retention while successfully converting prospects into loyal customers.Key ResponsibilitiesInteract with customers via multiple communication platforms (phone email chat) to deliver outstanding service and support.Assess customer needs and provide customized solutions to enhance their overall experience and satisfaction.Develop and implement effective retention strategies to minimize churn and boost customer loyalty.Collaborate with the sales team to transform leads into active engaged customers.Analyze customer feedback and data to uncover trends and pinpoint opportunities for improvement.Maintain meticulous records of customer interactions and transactions within the CRM system.Partner with cross-functional teams to guarantee a seamless customer journey.Achieve and exceed performance metrics and targets related to retention and conversion.QualificationsMinimum of 1 year of experience in a similar role LATAM MARKET (FX INDUSTRY)Fluency in Portuguese and Spanish is required; English proficiency is a plus.Exceptional communication and interpersonal skills.Capacity to thrive in a fast-paced environment and juggle multiple tasks simultaneously.Proficient in using CRM software and the Microsoft Office Suite.A customer-focused mindset with a strong desire to assist others.What We OfferCompetitive salary complemented by performance-based bonuses.Comprehensive relocation package to facilitate your move to Mexico.Opportunities for professional growth and career advancement.A vibrant and inclusive work atmosphere.ApplicationIf you are a proactive individual passionate about customer retention and conversion we encourage you to apply for this exciting opportunity #J-18808-Ljbffr
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Mexico City The Talent Hunter A tiempo completoJob Title: Retention Agent - LATAM Desk / Conversion and Retention Agent - Portuguese Desk Location: MexicoRelocation Package: YesExperience Required: Minimum 1 year in a similar position Job Summary: We are looking for enthusiastic and skilled Retention Agents for our LATAM Desk and Conversion and Retention Agents for our Portuguese Desk. The ideal...
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Mexico City The Talent Hunter A tiempo completoJob Title: Retention Agent - LATAM Desk / Conversion and Retention Agent - Portuguese Desk Location: MexicoRelocation Package: YesExperience Required: Minimum 1 year in a similar position Job Summary: We are looking for enthusiastic and skilled Retention Agents for our LATAM Desk and Conversion and Retention Agents for our Portuguese Desk. The ideal...
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Conversion/Retention Account Manager
hace 4 días
Mexico City HFM A tiempo completoHFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Conversion/retention Account Manager to join our team. Your role...
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Conversion/Retention Account Manager
hace 2 días
Mexico City HFM A tiempo completoHFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Conversion/retention Account Manager to join our team. Your role...
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Trading Client Growth
hace 2 días
Mexico City HFM A tiempo completoA multi-asset broker in Ciudad de México is looking for a motivated Conversion/Retention Account Manager to present its services to clients and maintain high satisfaction levels. The ideal candidate will demonstrate strong sales skills, be fluent in English and either Spanish or Portuguese, and possess a solid understanding of online trading. Join a company...
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Growth PM: Retention
hace 2 días
Mexico City Platzi A tiempo completoA leading EdTech company is seeking a Growth Product Manager in Mexico City to spearhead Retention Revenue and the Free → Paid conversion funnel. The role involves executing product-led growth experiments, analyzing results, and implementing improvements. Successful candidates will have over 5 years of Product Management experience, strong analytical...
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Retention Marketing Ops Lead
hace 4 semanas
Mexico City Lululemon Athletica A tiempo completolululemon es una empresa de ropa técnica inspirada en el yoga que tiene grandes planes. La práctica y la filosofía del yoga inspiran nuestro objetivo general de mejorar el mundo a través del poder de la práctica. Estamos orgullosos de ser una empresa global en crecimiento con sedes en todo el mundo, desde Vancouver hasta Shanghái, pasando por muchos...
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Retention Marketing Ops Lead
hace 4 semanas
Mexico City Lululemon Athletica A tiempo completolululemon es una empresa de ropa técnica inspirada en el yoga que tiene grandes planes. La práctica y la filosofía del yoga inspiran nuestro objetivo general de mejorar el mundo a través del poder de la práctica. Estamos orgullosos de ser una empresa global en crecimiento con sedes en todo el mundo, desde Vancouver hasta Shanghái, pasando por muchos...
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Sr. Analyst, Retention
hace 4 días
Mexico City Warner Bros. Discovery A tiempo completoWelcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters...
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Sr. Analyst, Retention
hace 4 días
Mexico City Warner Bros. Entertainment A tiempo completoWelcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters...
