Team Operations

Role: Team Operations & Accountability Manager Contract: Part-time Remote Contractor (20 hours weekly / 80 hours monthly; with an opportunity to transition to Full-time) Business Hours: Monday to Friday, flexible between 9 AM - 6 PM EST Rate: $12.50 - $18.75 USD hourly / $1,000 - $1,500 USD monthly ( Salary negotiable based on experience and location) Availability to Start: Immediately Client's Profile This U.S.-based and Consulting Advisory firm offers structured accountability and coaching services that enable business owners and leaders to manage employees, contractors, and virtual staff more effectively, without requiring additional meetings or resorting to micromanagement. Through 1:1 sessions, goal-driven KPIs, and clear progress reports, this company ensures every team member stays aligned with the company's mission, core values, and priorities. By dedicating a coach to support each employee's growth, performance, and fulfillment, they enable teams to remain focused and consistent, allowing leaders to spend less time managing and more time driving the vision forward. What You'll Do As a Team Operations & Accountability Manager, you'll be responsible for supporting a growing Employee Coaching & Accountability firm by managing key team members and client-facing processes. Success in this role means combining strong organizational skills with systems-minded thinking to ensure both internal efficiency and client satisfaction. You'll focus on coordinating employee and contractor check-ins, operations reporting, and progress tracking for client companies, while keeping their team members aligned, productive, and connected to company goals. Your day-to-day responsibilities will include: Client Account Management Conduct weekly or bi-weekly one-on-one sessions with assigned clients and their team members (average 20–30 minutes) to review priorities, goals, and updates. Maintain consistent daily communication with clients via Slack and email, ensuring timely responses and proactive follow-ups to address their needs. Monitor and update each client's dashboard accurately, including quarterly goals, scorecards, and task lists, to ensure accurate and up-to-date information. Prepare and send weekly summary reports to clients (approx. 1 hour per week across all clients), highlighting wins, challenges, and next steps. Collaborate with clients to align deliverables, timelines, and expectations, ensuring smooth project execution. Employee & Contractor Management Review updates and deliverables from client-assigned team members (e.g., Employees or Contractors) to ensure timely completion and quality. Track issues, missed deadlines, or performance concerns, document them clearly, and escalate to the Founder when necessary. Support accountability by reinforcing clear expectations and following up on commitments discussed during client or internal check-ins. Reports & Administration Maintain up-to-date and organized client documentation, dashboards, and internal records. Generate and submit concise weekly reports summarizing client progress, team updates, and outstanding issues. Participate in approximately 3 hours per week of collaborative troubleshooting and review sessions with the CEO to discuss key insights and process improvements. Refine internal tracking systems and reporting templates to improve efficiency and data accuracy. What You Should Have Must-haves: At least five years of experience in Client Relationship Management, Account Management, Operations Management, Team Coordination, and/or People Management. At least two years of experience working remotely with clients/companies from the US, UK, CA, and/or AU. At least two years of experience supervising or managing a team. Exceptional verbal and written English communication skills. Proficiency with essential remote tools, including Google Sheets (for KPI tracking), Slack (for async check-ins), Zoom (for weekly calls), and other collaborative platforms. Capacity to manage up to 25–30 client employees' check-ins per week while maintaining accuracy, efficiency, and a high standard of communication. Exceptional organizational skills with a sharp attention to detail, able to manage multiple client dashboards and moving parts. Clear, confident communicator across written updates, video calls, and async tools, able to summarize performance and escalate issues with clarity. Self-directed and proactive, with strong critical thinking skills and the ability to work independently without the need for constant oversight. Comfortable working across multiple businesses or industries, quickly adapting to different workflows, team structures, and performance metrics. A knack for identifying process inefficiencies and suggesting improvements to help streamline client reporting or check-in systems. Technology Specifications: Minimum 80 Mbps Internet Speed Windows 11 or MacOS 15 Sequoia Minimum Intel i5 8th gen with 8GB of RAM or Apple M1 chip with 8GB of RAM Webcam and Headset Designated Office Space in your home Nice-to-haves: Comfort using Loom, Notion, or similar tools for async updates, SOP creation, and team documentation. Prior experience in EOS/Traction, OKR, or similar goal-tracking frameworks. Familiarity with client services or agency environments, managing multiple stakeholders and employees. Who You Are We're looking for someone who: Takes initiative, anticipates needs, and moves things forward without needing to be micromanaged. Reads between the lines, senses when support is needed, and navigates conversations with care and professionalism. Is invested in helping others succeed, bringing a positive, grounded presence that helps employees feel accountable, seen, and encouraged.