Operations Team Manager

Role: Team Operations & Accountability Manager Contract: Part-time Remote Contractor (20 hours weekly / 80 hours monthly; with an opportunity to transition to Full-time)
Business Hours: Monday to Friday, flexible between 9 AM - 6 PM EST
Availability to Start: Immediately

based and Consulting Advisory firm offers structured accountability and coaching services that enable business owners and leaders to manage employees, contractors, and virtual staff more effectively, without requiring additional meetings or resorting to micromanagement. Through 1:1 sessions, goal-driven KPIs, and clear progress reports, this company ensures every team member stays aligned with the company's mission, core values, and priorities. By dedicating a coach to support each employee's growth, performance, and fulfillment, they enable teams to remain focused and consistent, allowing leaders to spend less time managing and more time driving the vision forward.

As a Team Operations & Accountability Manager, you'll be responsible for supporting a growing Employee Coaching & Accountability firm by managing key team members and client-facing processes. You'll focus on coordinating employee and contractor check-ins, operations reporting, and progress tracking for client companies, while keeping their team members aligned, productive, and connected to company goals. Client Account Management
Conduct weekly or bi-weekly one-on-one sessions with assigned clients and their team members (average 20–30 minutes) to review priorities, goals, and updates.
Maintain consistent daily communication with clients via Slack and email, ensuring timely responses and proactive follow-ups to address their needs.
Collaborate with clients to align deliverables, timelines, and expectations, ensuring smooth project execution.

Employee & Contractor Management
Employees or Contractors) to ensure timely completion and quality.
Track issues, missed deadlines, or performance concerns, document them clearly, and escalate to the Founder when necessary.
Reports & Administration
Participate in approximately 3 hours per week of collaborative troubleshooting and review sessions with the CEO to discuss key insights and process improvements.
Refine internal tracking systems and reporting templates to improve efficiency and data accuracy.

At least five years of experience in Client Relationship Management, Account Management, Operations Management, Team Coordination, and/or People Management.
At least two years of experience working remotely with clients/companies from the US, UK, CA, and/or AU.
Exceptional verbal and written English communication skills.
Proficiency with essential remote tools, including Google Sheets (for KPI tracking), Slack (for async check-ins), Zoom (for weekly calls), and other collaborative platforms.
Clear, confident communicator across written updates, video calls, and async tools, able to summarize performance and escalate issues with clarity.
Self-directed and proactive, with strong critical thinking skills and the ability to work independently without the need for constant oversight.
Comfortable working across multiple businesses or industries, quickly adapting to different workflows, team structures, and performance metrics.
A knack for identifying process inefficiencies and suggesting improvements to help streamline client reporting or check-in systems.

Minimum 80 Mbps Internet Speed
Windows 11 or MacOS 15 Sequoia
Designated Office Space in your home

Comfort using Loom, Notion, or similar tools for async updates, SOP creation, and team documentation.