Customer Service Associate
hace 7 días
Our client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer Service Associate will manage customer interactions across phone, chat, and email channels, while coordinating internal resources, tracking escalations, and ensuring timely resolution of all inquiries. The role also involves reporting, documentation, and identifying opportunities to improve customer support processes. Key Responsibilities Manage customer interactions via phone, chat, and email with a professional and customer-centric approach Triage incoming requests and support tickets, prioritizing and allocating resources efficiently Track escalated cases and ensure timely resolution with clear and consistent customer communication Coordinate scheduling and support activities with Applications Engineers, including appointments and on-site support when required Conduct follow-ups to confirm resolution and customer satisfaction Prepare basic reports on recurring issues, trends, and service metrics Create, update, and maintain internal documentation such as SOPs, FAQs, and troubleshooting guides Identify opportunities for process improvement and collaborate with management to enhance efficiency and service quality Work cross-functionally with engineering and sales teams to deliver a seamless customer experience Qualifications & Experience 7–10 years of experience in customer service or customer support roles, preferably within a technical or renewable energy environment Proven experience handling high-volume phone, chat, and email communications Strong organizational and multitasking capabilities Excellent written and verbal communication skills with a strong emphasis on professionalism and empathy Experience using ticketing systems (e.g., Zoho Desk or similar), CRM platforms, and basic reporting tools Demonstrated ability to document processes clearly and accurately Strong problem-solving skills and the ability to remain calm when managing escalations Education High school diploma or equivalent required Bachelor's degree in a related field preferred
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Customer Service Associate
hace 1 semana
Guadalajara, México Safeguard Global A tiempo completoOur client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction.Position SummaryThe Senior Customer...
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Customer Service Associate
hace 1 semana
Guadalajara, México Safeguard Global A tiempo completoOur client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction.Position SummaryThe Senior Customer...
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Customer Service Associate
hace 1 semana
Guadalajara, México Safeguard Global A tiempo completoOur client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer...
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Customer Service Associate
hace 1 semana
Guadalajara, Jal., México Safeguard Global A tiempo completoOur client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer...
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Customer Service Associate
hace 1 semana
Guadalajara, Jal., México Safeguard Global A tiempo completoOur client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer...
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Customer Service Associate
hace 1 semana
Guadalajara, Mexico Metropolitan Area Safeguard Global A tiempo completoOur client is seeking an experiencedSenior Customer Service Associateto support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction.Position SummaryThe Senior Customer...
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Customer Service Associate
hace 2 semanas
Guadalajara, México UST Global A tiempo completo15 Openings- Guadalajara**Role description**: **Customer Service Associate** **Associate II - BPM** **Who We Are**: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered...
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Customer Care Associate
hace 6 días
Guadalajara, México OMRON A tiempo completoIN OMRON MÉXICO WE ARE LOOKING FOR OUR NEXT CUSTOMER CARE ASSOCIATE (located in Guadalajara, Jalisco) Omron Automation - Americas is looking for an energetic and focused Customer Care Associate (CCA)to join our class team. The responsibilities of this position include a broad range of customer service activities to support our Direct Customer and Channel...
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Customer Care Associate
hace 4 semanas
Guadalajara, México OMRON A tiempo completo**Customer care associate**In OmronGuadalajarawe are looking for our customer service representative.The responsibilities of this position include a broad range of customer service activities to support our Direct Customer and Channel Partner sales efforts**.****Responsibilities**:- Effectively resolve CSC case inquiries from beginning to closure in a...
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Customer Care Associate
hace 5 días
Guadalajara, México OMRON A tiempo completo**Customer care associate** In OmronGuadalajara we are looking for our customer service representative.The responsibilities of this position includea broad range of customer service activities to support our Direct Customer and Channel Partner sales efforts**.** **Responsibilities**: - Effectively resolve CSC case inquiries from beginning to closure in a...
