Customer Experience Specialist Puebla, MX
hace 2 semanas
Customer Experience Specialist Puebla, MX Join to apply for the Customer Experience Specialist Puebla, MX role at TaskUs. Job Description TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies. Leveraging a cloud‑based infrastructure, we serve clients in sectors such as social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech. With a People First culture, TaskUs has expanded to approximately 45,000 employees worldwide, operating in twenty‑three locations across twelve countries including the Philippines, India, and the United States. We started with one idea: to create a different breed of Business Processing Outsourcing (BPO). Our culture focuses on constant motion, exploring new technologies, readiness to handle any challenge, and mastering consistency in an ever‑changing world. As a Customer Experience Specialist you will provide world‑class service to our customers in an accurate, efficient, and respectful manner on every call, measured by various performance metrics. Responsibilities Research and resolve issues reported by the client's end‑users via phone, email, and chat support. Manage and maintain a test lab of devices running services to reproduce customer issues. Ensure all log‑in and passwords (both internal and external) are kept confidential. Document all information on customer interaction according to standard operating procedures. Benefits Weekly payment. Paid Birthday Leave. Paid Time Off starting at 21 days in the first year. Food vouchers of 220 MXN weekly. Requirements Must be willing to complete assessments that include a typing test of 25+ words per minute. Excellent written and oral communication skills. Adaptable and flexible, able to work with process and information changes. At least 18 years of age. High school diploma or GED. Willingness to participate in background screening. Recommended Experience with customer service via phone, email, and live chat support is preferred but not required. Experience in customer service, sales, billing, collections, or technical support. How We Partner to Protect You TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Please communicate only with authorized TaskUs recruiters. DEI We welcome applicants of all backgrounds, demographics, and circumstances. TaskUs is committed to inclusive and equitable practices. We provide equal access to opportunities and reasonable accommodations during the hiring process if needed. TaskUs is proud to be an equal‑opportunity workplace and an affirmative action employer. Apply through the following link: https://www.taskus.com/careers/. #J-18808-Ljbffr
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Customer Experience Specialist — Multichannel Support Pro
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Puebla, México TaskUs A tiempo completoA leading outsourcing services provider in Puebla, MX is seeking a Customer Experience Specialist to deliver exceptional service to clients. Responsibilities include resolving customer issues through various channels, maintaining documentation of interactions, and managing a device test lab. The ideal candidate will possess excellent communication skills and...
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Customer Experience Specialist Puebla, MX 2026
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Puebla, México TaskUs A tiempo completo.Customer Experience Specialist Puebla, MX 2026 page is loaded## Customer Experience Specialist Puebla, MX 2026locations: Puebla, Mexicotime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 5, 2026 (30+ days left to apply)job requisition id: R\_2601\_184****About TaskUs:**** TaskUs is a provider of outsourced digital...
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