Office / Customer service person.

hace 4 semanas


Guadalajara, México Tata Consultancy Services A tiempo completo

Role: Customer Service Representative Role Type: Full time,On-site Location: Guadalajara, MexicoKey Skills:Advanced English communication skillsProven Customer Support experience or experience as Client Service RepresentativeAbility to appreciate the customers' perspective showing empathy.Active listening to fully engage the customer with their concerns.Ability to multi-taskComputer and online navigational ability to multi-task during customer interactions with multiple systems and resourcesUnderstand policies and procedures and communicate them professionally to the customer.Acknowledging and resolving customer complaints/concernsListen to customers' concerns, maintain a positive attitude and calmly respond to customers' complaints, issues and questionsResolve customers' concerns and answer customers' questions to your best abilityAble to manage stressful situations in customer ServicePerson Specification:Minimum High school DiplomaMinimum 1 year of Customer Service ExperienceAdvanced proficiency in EnglishAvailable for full-time work



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