SaaS Technical Support

Epicor Software Corporation in Monterrey, Mexico, is seeking a Manufacturing Support Specialist to diagnose and resolve software and system issues while delivering an exceptional customer experience.You will apply technical expertise to troubleshoot client-server applications, including SQL-based systems and ERP platforms, and collaborate with teams to...

Epicor is seeking a Manufacturing Support Specialist to diagnose and resolve software and system issues while delivering exceptional customer experiences. You will troubleshoot client-server applications, collaborate with sales and support teams, and stay current with software updates to ensure timely assistance.The role emphasizes problem solving, strong...

Epicor is seeking a Manufacturing Support Specialist to diagnose and resolve software and system issues, delivering excellent customer experiences in a fast-paced, ERP-focused environment. You will troubleshoot client-server challenges, document findings, and escalate when needed, collaborating with cross-functional teams to improve service delivery.The role...

PURPOSE •    This position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices.  Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.  ESSENTIAL DUTIES & RESPONSIBILITIES  •...

The Technical Support Team Lead is accountable for the day-to-day performance, discipline, and development of a Technical Support team. The role converts Support priorities into measurable execution by managing case flow, improving 24-hour resolution, reducing backlog and aging, maintaining service quality, and coaching team members to consistent...

Epicor is seeking a Manufacturing Support Specialist in Monterrey to diagnose and resolve software and system issues while delivering an exceptional customer experience. You will troubleshoot client-server applications, including SQL-based and ERP-related systems, and contribute to a fast-paced support team.Your role involves collaborating with...

Our client is seeking a motivated and results-oriented Talent Acquisition Specialist to join their fully remote team. You will be instrumental in identifying, engaging, and hiring top talent across various departments, ensuring a seamless and positive candidate experience from start to finish. This role is perfect for a recruitment professional who thrives...

Schneider Electric has an opportunity for an Advanced Tech Support Engineer in our Apodaca (PIIT), Nuevo León location. Our Advanced Technical Support team supports our clients during important moments. We are looking for candidates with a customer-centric mindset who are eager to learn about the operation and various applications of our wide range of...

The project is an AI vision platform running on Kubernetes and used for enterprise video analytics. We are looking for a highly technical Tier 2 / Tier 3 Technical Support Engineer to help customers troubleshoot and resolve complex platform, infrastructure, and deployment issues.ResponsibilitiesProvide Tier 2 / Tier 3 technical support to enterprise...