Bilingual Customer Service Representative

hace 5 días

Santiago de Querétaro, México 1840 & Company A tiempo completo

About The Job Call Center Agent – Full Time Position Only Job Details Employment Type: Full‑Time Independent Contractor Department: Customer Service/Support Job Level: Entry Level Experience: 1 Year Hours of Operation Monday through Friday 8:00 am to 6:00 pm CST. Responsibilities Customer Service Agents will handle order entry and resolution with precision and professionalism. Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions. Agents will utilize key systems such as CST/M3 for order management, Shopify for e‑commerce processing, and Hubspot and Connex.ai for CRM and escalation handling. Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement. Customer Service Representatives are required to effectively manage their time, regularly reviewing their calendars daily, weekly, and monthly to strategically prioritize tasks and optimize schedules. They are expected to communicate professionally, clearly, and effectively with customers and clients, both written and verbal, using proper grammar, punctuation, and spelling, and articulating situational details effectively in writing. Qualifications English proficiency level – C1 At least 6 months experience in a customer service role; 1 year preferred Excellent telephone etiquette and ability to speak confidently and persuasively with customers Proven written communication skills, including accurate spelling, proper grammar, and the ability to express complex situations in writing Strong prioritization skills, adept at managing assignments and deadlines; flexibility to adapt and address urgent tasks efficiently Ability to work independently Basic computer and keyboarding skills Knowledge of internet and e‑mail required Typing skills (20 WPM+) Exceptional attention to detail, strong critical‑thinking abilities, and proficient problem‑solving skills Excel both as a team player and a strong individual performer; team‑oriented and actively share best practices with colleagues, fostering a collaborative and supportive work environment Training Expectations Customer Service Representatives will receive 8 days of classroom training followed by 5 days of nesting. Agents must graduate from classroom training and complete 5 days of nesting to be paid for new‑hire classroom training. Salary & Benefits Pay: Hourly, $7.20 – $7.49 Benefits: Additional Requirements Tech Requirements: Windows or Mac Language: English About The Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world‑class freelance professionals and delivering top‑tier outsourcing services across over 150 countries worldwide. #J-18808-Ljbffr

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