Sr Post Sales Specialist
hace 1 semana
Sr Post Sales Specialist - Warranty – ABB ABBs aims to help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. Position Reports to: EL Customer Operations Manager Role Overview In this role, you will support the assigned Sales organization and customers during the proposal process. You will serve as a key technical resource in the assigned area, preparing technical descriptions, determining costs, and producing final documentation. Work model: Hybrid – 4 days on site at ABB San Pedro office, 1 day from home. Responsibilities Main Accountabilities Sales support – part of the Warranty team for product manufactured out of the Smart Power Monterrey HUB for ETO/CTO covering Switchboards, Power Panels, MCC & LIS offerings. Provide comment on specifications for customers/channels/Sales Engineers regarding ABB products/systems/applications. Provide technical support during meetings, product presentations and negotiations. Diagnostic studies – perform analytic and diagnostic studies to determine the most suitable technical solution to meet customer needs and propose solutions for complex enquiries. Customer Focus – proactively communicate with the sales team and other internal functions to guarantee customer satisfaction by providing relevant information and solutions. Ensure resolution of post‑sales customer requests/complaints/disputes (e.g., damage, shortage, technical, warranty, non‑conformity, commercial returns) by coordinating with Sales, Operations, Feeder Factory Quality, and other internal and/or external teams. Act as an escalation point for technical issues reported by customers. Presentations – prepare and deliver technical presentations and demonstrations for internal staff and customers on complex product issues. Responsible for Warranty reporting and insights. Report back to the HUB & plant areas regarding opportunity, frequent issues, and focus areas for quality teams in factories. Technical documentation – prepare and check technical documents for submittal to customers. Qualifications High energy level, self‑starter, highly analytical, and strong customer service orientation. Engineer with experience in the electrical and power systems industry. Strong interest in customer service‑facing dynamics with a strong sense of urgency aligned to warranty claims and on‑field customer emergencies. Strong organizational skills with high attention to detail and sense of urgency in dealing with tasks. Experience in electrical manufacturing for switchboards, transformers, panelboards, motor control centers, and/or other electrical components. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. Additional Information Seniority level: Not Applicable Employment type: Full-time Job function: Appliances, Electrical, and Electronics Manufacturing #J-18808-Ljbffr
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Sr Post Sales Specialist
hace 2 semanas
San Pedro Garza García, Nuevo León, México ABB A tiempo completoAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:EL Customer Operations...
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Sr Post Sales Specialist
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San Pedro Garza García, N. L., México ABB A tiempo completoAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:EL Customer Operations...
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Sr Post Sales Specialist
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San Pedro Garza García, México ABB A tiempo completoAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: EL Customer...
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