Associate - Operations

Operational Excellence Specialist (HR & Financial Projects, Transformation PM)Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?One of the pillars of our North American division is spread across four different sites in Mexico where a blend of manufacturing and fabrication occurs. At each location we pride ourselves on exemplary safety and employee-first standards, as we pioneer production processes to be best in class. It is our focus on quality and growth that makes us an employer of choice and helps us maintain our culture of excellence.Position OverviewThe Digital Transformation & PMO Analyst will be responsible for shaping and implementing enterprise-wide transformation initiatives within Global Business Services (GBS)/ Shared Services. This includes driving automation, process optimization, and cross-functional alignment through a centralized Program Management Office (PMO) framework. The role is pivotal in fostering a culture of innovation, data-driven decision-making, and continuous improvement to deliver scalable and sustainable service delivery.This role will be responsible for leading high-impact, cross-functional initiatives from inception to completion. This role requires expertise in managing complex projects, aligning stakeholders, mitigating risks, and delivering results that drive strategic value.The ideal candidate is a proactive leader who thrives in a dynamic, collaborative environment and possesses a strong blend of technical and business acumen.What you'll doLeaddigital initiatives execution across GBS/ Shared Services (HR, Finance, Procurement, IT, etc.).Identify and evaluate emerging technologies to enhance service delivery and customer experience.Partner with business leaders to reimagine business processes through digitization, automation (RPA), and AI/ML.Implement digital tools (e.g., workflow systems, self-service portals, data analytics platforms).Lead the end-to-end transition of business units into a GBS/ Shared Services model, including planning, execution, change management, and stabilization phases.Define project governance, templates, metrics, and stage gatesTransition Planning - Develop detailed transition roadmaps, governance structures, KPIs, and risk mitigation strategies.Support business case development, budgeting, and benefits realization trackingChange Management & Stakeholder EngagementManage a diverse group of internal stakeholders from Business Units, Functional Heads, Regional Operations, and Executive Sponsors to align expectations, resolve conflicts, and secure buy-inChampion transformation efforts and ensure organizational buy-in at all levels.Develop and execute change management strategies, including communications, training, and stakeholder support.Facilitate cross-functional collaboration across departments and geographiesDevelop and implement CI initiatives aligned with business goals and shared services objectives.Use and improve CI methodologies (Lean, Six Sigma, PDCA, etc.).Serve as a subject matter expert and internal consultant for continuous improvement practices.Identify opportunities for process simplification, standardization, and automation.Conduct process assessments, root cause analysis, and develop future-state process maps.Facilitate Kaizen events, process workshops, and cross-functional collaboration to drive improvements.Monitor process performance and compliance with service-level agreements (SLAs).Who you areBachelor's degree in STEM, computer science, Business Administration, related field. Certifications and/ or strong execution experience in AI/PMO/Digital Transformation are key.8+ years of progressive project/program management experience, with at least 3–5 years involvement in GBS/ shared services transitions or operational transformation projects.Proven ability to lead multi-geography, multi-functional teams in matrix environments.Experience with business process outsourcing (BPO), ERP migrations, or global service delivery models is a strong plus.Expertise in stakeholder management, risk governance, and change management.Excellent communication, negotiation, and executive reporting skills in English.Strong analytical and decision-making abilities.Resilient and adaptable to change.Experience in Lean/Six Sigma or process improvement methodologies.Familiarity with project management tools like MS Project, Smartsheet, or JIRA.What's in it for youCompetitive compensation package including annual bonusGenerous benefits package including major medical expenses and life insuranceChristmas bonusFood vouchers and cafeteria serviceSavings fundA company culture that prioritizes internal developmentPlease note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.By submitting your application below, you are providing your prior consent to receive SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. You can cancel the SMS service at any time. Just text “STOP” to any of our texts to unsubscribe. Message & data rates may apply. Message frequency may vary.If you have any questions regarding privacy, please read our privacy policy, or terms of useAbout us:"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth "Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us.Who you are: Operations AssociateThe Operations Associate will support the daily operations of the store. In this role, you will ensure smooth back-of-house processes, maintain inventory accuracy, and support the sales team in delivering an exceptional client experience.Role responsibilitiesSupport daily operations, including receiving, tagging, and replenishing merchandise.Perform regular and as needed cycle counts to reduce shrink and improve inventory accuracy.Ensure all product movement is performed without error and packaged to company standards.Arrange all inbound and outbound shipping (including client-facing orders as well as inter-boutique transfers).Ensure appropriate files are maintained with documentation regarding movements.Support execution of Visual Merchandising directives by having product prepared and ensure VM standards are maintained throughout the day, communicating support needs to store leadership.Partner with store leadership on inventory reporting and make recommendations for resolutions to issues that arise.Communicate and collaborate with corporate partners regarding product needs, inventory discrepancies, or operational concerns.Manage and maintain adequate supply levels, including packaging materials, to support daily boutique operations.Support the team by promptly locating and retrieving alternate sizes, colors, and styles to enhance the client experience.Support store leadership in maintaining boutique standards with regards to maintenance needs and facilities management.Consistently demonstrate product knowledge to support store sales, reduce inventory discrepancies, ensure transfer/shipping accuracy, and maintain physical product integrity.Under the guidance and direction of store leadership, support managerial objectives including opening and closing the store, cash handling, and other tasks as assigned.Support the physical inventory process in partnership with store leadership including leading and conducting physical inventory.Demonstrate integrity and accountability by consistently following company policies and acting with professionalism in all interactions.Foster teamwork and collaboration to achieve shared goals and celebrate successes and growth opportunities.QualificationsHigh School Diploma required3-5 years’ experience in an operations-focused roleExperience working in an elevated retail or hospitality environmentStrong organizational and communication skills (both written and verbal)Proficiency in POS systems, Microsoft Office, Outlook, and ExcelProficiency with inventory platforms; familiarity with RFID technology is a plusFlexibility and adaptability when workload or tasks are changed as necessitated by businessAbility to stand for multiple hours and lift up to 40 pounds without assistanceAbility to work a flexible schedule including weekends and holidays #J-18808-Ljbffr