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Our Purpose TERADYNE, experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Organization & Role Teradyne is looking for talented people, who share our passion and drive, to join our team. Our customers are the world’s top electronics companies, and they depend on us to help them get quality products to market. At Teradyne, we ride the wave of technological innovation every day. It’s an exciting business If being part of a global team is something that excites you, Teradyne may be the place for you. Opportunity Overview Provide technical support and resolution to the customers including system installations, diagnostic and identification of problem areas which result in system failures. Work on shift rotation, providing a 24x7 field support to customers. Manage customer expectations by quick, clear and accurate delivery of pro‑active action. Follow up and ensure timely closure of all customer complaints. Escalate service problem and take ownership of problem until it is resolved. All About You We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position. Diploma in Electronics / Mechanical Engineering or equivalent. Minimum 2 years experience in Field Service/Maintenance role and prior experience in Hard Disk Drive Testing is an advantage. Good working knowledge with automation applications. Good command on Microsoft Excel is a must. Knowledge in C, C++/ Visual C++ programming will be an advantage. Strong analytical skill and good written and verbal communication skills in English and your native language are required. Proactive team player, meticulous with ability to work independently and under pressure. Flexible in job and shift assignment. Has a winning attitude and willing to go extra mile and exceed customer expectation. Able to read electronic schematic diagrams and basic CAD. Capable to perform soldering and desoldering components. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr
