Order Management Specialist

Our CompanyAt Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.What You’ll DoThe role of the Order Management and Billing Analyst (OBA) is to assist the sales force in submitting completely accurate order data, and to identify all elements of a transaction for analysis, manage the tasks of reviewing, inputting, and invoicing customer orders. OBA will process hardware, software, subscription, consulting, professional services, and maintenance orders. The OBA will use the tools and processes designed for order management and maintain compliance to all corporate policies involving order transactions. Ensure the sourcing of orders follow the expected shipment date as per business needs, communicate with hardware suppliers and delivery/logistic teams, support order management process in terms of invoicing based on invoice triggers in our ERP, and ensure all documentation is properly stored in the appropriate systems. The OBA will keep apprised of the status of cloud provisioning, and trigger invoicing per customer agreements and orders aligned to our corporate policies.Key Areas of ResponsibilityAssist Sales Teams in securing proper order documentation for execution into systemsEnsure system configuration and pricing on purchase order is consistent with contractReview contract to determine all elements of the transaction. Add proper product IDs to order for any bundled items (Subscriptions, Hardware, Software, Services, etc.)Ensure all related orders are built in our systems / ERP for appropriate booking and invoicingExecute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policyGenerate customer invoices for assigned accounts in an accurate and timely manner. Recognize the requirements for any special invoicing provisions in the customer contract and react accordinglyReview customer order documentation for order acceptance; ensure appropriate documentation is received and complies with corporate order and revenue policiesAssist in the resolution of relevant outstanding accounts receivable and collection issuesRead and analyze various customer contract provisions that impact the order process and invoicing requirementsEnsure purchase order is accurately reflected in systemProcess Return Material Authorizations (RMA’s) within the SLASolve issues involving order processing. Provide outstanding order processing service to the account teamsAction and update tasks per SLA and proceduresEnsure the direct communication with all stakeholders, including customers, as needed, to ensure on-time delivery of services, hardware, software and invoicesSolve/coordinate issues to ensure the billing happens on timeAnalyze trends in workflow to identify discrepancies and process improvement opportunitiesAssist with audits to maintain our complianceThis position is located at Teradata,Czechia (flexible work environment) and Poland (remote).This position may require overtime at month ends, quarter closes and year-end. Weekend work maybe required depending on the timing of month endsWho You’ll Work WithYou will work with deal desk, finance, accounts receivables and sales.What Makes You a Qualified CandidateAn exemplary level of ethicsExcellent oral and written communication skills. Ability to lead problem solving activityThe ability to manage stress without it negatively effecting work quality or professional demeanorKnowledge of Microsoft Office tools, especially ExcelEnglish language is mustWhat You Will BringExcellent organization skills and a high level of comfort handling detailsAbility to coordinate and prioritize multiple tasks successfully in a fast-paced environmentKnowledge of, or the ability to learn, all order related software and system toolsExcellent work attendance records and habitsAbility to think creatively and adapt well to changeAbility to read, analyze and understand customer contracts, corporate policies, and miscellaneous order documentationWhy We Think You’ll Love TeradataWe prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are. #J-18808-Ljbffr