Delivery Manager

?? Location : Ciudad de Mexico, Mexico / 2 days per week onsite (Polanco) ?? International Travel : Required (Client & Team Visits) ?? Typical Hours : 9 AM to 6 PM About the Company & the Delivery Manager Role A leading international technology company specializing in the design and delivery of high-quality digital solutions, with a strong focus on innovation, people, and business impact, is expanding its presence within the Financial Services sector. To support this growth, the company is seeking a Delivery Manager to lead client success initiatives, oversee multiple delivery teams, and act as a strategic partner in strengthening and expanding its footprint in the industry. This is a client-facing, cross-functional leadership role responsible for ensuring delivery excellence, building strong client relationships, and driving continuous business growth. The Delivery Manager will report directly to a senior delivery leader and manage a team of Delivery Leads. The role requires a high-performing leader with experience managing multicultural and distributed teams, driving technical initiatives, and fostering a people-first, innovation-driven culture. Responsibilities ?? Account Growth & Client Relationship Management (Q2 / Q ) Act as the primary point of contact for existing clients within the Financial Services vertical. Drive account growth initiatives to expand business with current clients. Understand client needs, propose innovative solutions, and collaborate closely with sales and account management teams. ?? Resource & Team Management Lead multiple delivery teams, ensuring projects are executed according to agreed standards and methodologies. Allocate resources effectively based on project needs and technical capabilities. Partner with HR and Recruiting teams to onboard and integrate new talent. ?? Leadership Development Establish and strengthen a solid leadership structure within the delivery organization. Mentor Delivery Leads, support their professional development, and set clear performance expectations. Promote a growth mindset and a culture of continuous improvement. ?? Process Improvement & Quality Assurance Evaluate and refine delivery processes to improve efficiency, quality, and client satisfaction. Promote the adoption of best practices and compliance with internal quality standards and industry frameworks. Champion innovation by introducing new methodologies, tools, and frameworks. ?? Technical & Cultural Leadership Stay current on software development trends and act as a technical advisor to delivery teams. Promote and embody company values both internally and externally. Foster team engagement and alignment with organizational strategies. Contribute to defining foundational practices for incorporating AI into services and internal processes. ?? Financial Oversight Monitor account margins and cost structures to ensure financial health. Lead negotiations aimed at improving profitability over time. Identify and address potential financial risks in collaboration with internal stakeholders. ?? Office Management (CDMX) Promote office activities and in-person collaboration. Participate in and support events held at the local office. Welcome new hires on their first day and support onboarding activities. Participate in cultural-fit stages of recruitment processes for local candidates. Identify and manage office and facilities needs, acting as a liaison with internal teams. Support cultural engagement and administrative processes for employees based in Mexico City. Required Skills & Qualifications Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Proven experience as a Delivery Manager, Program Manager, or similar leadership role in technology delivery. Strong client relationship management and account growth skills, with a consultative approach. Demonstrated ability to lead and motivate high-performing, distributed teams. Extensive experience working in corporate environments. Deep knowledge of Agile methodologies and project management frameworks. Creative problem-solving skills and experience driving continuous improvement initiatives. Fluency in English and Spanish, with excellent written and verbal communication skills. Data-driven, results-oriented mindset. Up-to-date understanding of software technologies and openness to innovation. Preferred certifications: PMP, CSM, or equivalent. Experience managing multicultural and remote teams. Availability for international travel. #J-18808-Ljbffr