Senior Linux Administrator and Pacemaker

Senior Linux Administrator and Pacemaker – Enhanced Operations Service 6 days ago Be among the first 25 applicants About SAP:As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. Requisition ID: 438097 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Career Level: T3 | Hiring Manager: Harishankar Dhulipudi | Recruiter Name: Thais Nadim What you'll do: Ensuring day‑to‑day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s. Technically skilled in providing expert support for all Linux OS/Windows and infra customer issues. Identifying and resolving architectural and design issues in existing Pacemaker setup, developing automation to ensure stability and reliability of the environment to run business‑critical systems of our customers. Contributing to standardizing and simplifying server operations using software tools and automation (DevOps). Implementing and managing high‑availability solutions using clustering technologies, particularly Pacemaker. Strong capability in proactive alert analysis and maintaining system stability by effectively analysing and responding to proactive alerts. Participating in major incident handling, troubleshooting service request failures, downtime extensions, long‑running ongoing incidents for a customer, and solving them in stipulated SLA/KPI thresholds. Quick responses during escalations, taking proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and driving initiatives to standardize and simplify server operations. Root cause analysis for service request failures/outages, performance issues – continuous improvement methodologies. Analyzing root‑causes of the failures (if known) in achieving the KPIs and defining a corrective action plan, with well‑defined mitigation steps. Coordinating and orchestrating work between various teams with strong collaboration with other units within and outside Enterprise Cloud Service units. Bringing in continuous improvement initiatives to address customer pain points and enhancements in the service delivery. Process improvement initiatives for daily operational activities. Streamlining standard operating procedures by focusing on automation enhancements. Providing proactive operation services for the customer and service on demand with timely alert reduction program to all stakeholders involving the customer. Skills And Competencies: 10+ years of experience in administering Linux operating systems (Redhat / SuSe) at an advanced level, with a strong grasp of troubleshooting and resolving complex issues. Expertise in implementing and managing high‑availability clustering solutions, especially Pacemaker. 2-3 years’ experience in Linux HA clusters, preferably Pacemaker, with relevant trainings/certifications. Hands‑on experience in administering Azure/AWS/GCP environments. Networking experience with the suite of TCP/IP, IP routing, NAT, firewalls. Experience with network services like DNS and LDAP and HTTP proxies. Good understanding of IT security, OS hardening. Experience in script programming (e.g., Shell, Perl, Python, Go, etc.) and with server automation tools (e.g., Ansible, CHEF). Experience with server operations in large environments and in public clouds – Azure, AWS, GCP. Experience in Problem Management, root cause analysis methodologies. Education And Qualifications: 8+ years of related professional experience. Bachelor’s degree or higher in Computer Science, Engineering, or Information Technologies Management. Cloud knowledge (e.g., experience working in public cloud domains like Microsoft Azure, AWS and GCP). Expert Linux Administrator. Expert in at least one of the public cloud administrations – Azure, AWS, GCP. Capacity to continuously acquire new knowledge in an independent and proactive way. Good analytical and solution‑oriented thinking. Very good communication and networking skills. Experience safeguarding customer relationships. Strong customer service focus. Very good English language skill is required. #J-18808-Ljbffr