Technical Support Engineer

hace 2 semanas


Monterrey, México Schneider Electric A tiempo completo

Technical Support Engineer – Automation Drives Serve as the primary technical authority for Automation and Drives solutions, providing advanced troubleshooting and guidance to resolve complex customer issues. Act as an escalation point for critical cases, collaborating with engineering and global technical teams to deliver innovative solutions. Drive continuous improvement initiatives by analyzing recurring technical challenges and proposing process enhancements. Mentor and coach junior engineers, fostering technical excellence and knowledge sharing across the team. Develop and maintain high‑value technical documentation, best practices, and training materials for internal and external stakeholders. Partner with Sales, Services, and Product Management to influence solution design and identify strategic business opportunities during customer interactions. Represent the technical support function in cross‑functional projects and customer engagements, ensuring alignment with business objectives. What skills and capabilities will make you successful? Proven ability to lead complex technical investigations and deliver innovative solutions. Strong leadership and mentoring skills, with experience guiding technical teams. Excellent communication and stakeholder management skills, capable of influencing decisions at multiple levels. Advanced problem‑solving and analytical capabilities, with a proactive approach to continuous improvement. What's in it for you? Opportunity to shape technical strategy and influence product development. Leadership exposure through mentoring and participation in global projects. Access to advanced technical training and certifications on cutting‑edge automation technologies. Career progression into senior technical or managerial roles within a global organization. What qualifications will make you successful for this role? Bachelor’s or Master’s degree in Electrical, Automation, or Electronics Engineering, or equivalent experience. Experience in Automation and Drives within Technical Support, Field Service, or Engineering roles. Fluency in English; additional languages are a plus. Apply Today Let us learn about you Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Equal Opportunity Statement Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. #J-18808-Ljbffr


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