Operations Coordinator│Executive Support

Operations Coordinator│Executive Support - 17212 Join to apply for the Operations Coordinator│Executive Support - 17212 role at Somewhere Position : Operations Coordinator / Executive Assistant Working Hours : Full-Time | Mon-Fri 9:00 am - 5:00 pm EST Salary : Latin America | South Africa : $2,500 to $4,000 (depending on exp and client’s final offer) About the Role We are seeking an Operations Manager to act as the operational backbone across the portfolio. This role is responsible for turning intent into execution. You will own operational clarity, ensure processes are documented and followed, identify friction points, and drive continuous improvement across teams and companies. You will work closely with leadership, managers, and frontline staff to ensure nothing critical falls through the cracks. This is not a passive or advisory role. The Operations Manager is expected to own outcomes, surface issues early, and bring order to complex, multi-entity workflows. The ideal candidate is highly organized, calm under pressure, comfortable enforcing standards, and confident communicating across technical, administrative, and leadership teams. Core Responsibilities Operational Oversight & Execution Oversee day-to-day operational health across the company’s portfolio companies Ensure critical workflows are executed consistently and on time Identify operational bottlenecks, breakdowns, and risks before they escalate Translate leadership direction into actionable plans and follow-through Process, SOPs & Documentation Own the creation, maintenance, and enforcement of Standard Operating Procedures (SOPs) Ensure SOPs reflect real-world execution, not theory Audit adherence to documented processes and address gaps Drive continuous improvement through regular process reviews Cross-Team Coordination Serve as the coordination point between leadership, operations, customer experience, technical, and administrative teams Ensure clear handoffs between roles and departments Facilitate internal communication so priorities, deadlines, and expectations are understood Reduce ambiguity by clarifying ownership and next steps Performance & Accountability Track operational KPIs and team-level metrics Hold teams accountable to timelines, quality standards, and commitments Identify performance issues and recommend corrective actions Support managers and team leads with structure, reporting, and follow-up Tools, Systems & Workflow Management Oversee the effective use of internal tools (task management, documentation, communication platforms) Ensure workflows are documented, repeatable, and scalable Identify opportunities to automate or streamline manual processes Partner with leadership on tooling decisions and system improvements Leadership Support & Special Projects Act as a trusted operational partner to the Founder and leadership team Manage cross-company initiatives and special projects Prepare operational summaries, status updates, and risk assessments Step in to stabilize operations during periods of transition or growth Required Qualifications 3–6 years of experience in operations, business management, or process leadership roles Proven ability to manage complex workflows across multiple teams or business units Strong experience building, documenting, and enforcing SOPs Excellent written and verbal communication skills High attention to detail with the ability to see both the big picture and the details Comfortable holding people accountable in a professional, respectful manner Strong organizational and time-management skills Reliable remote work setup with consistent availability Familiarity with tools such as Microsoft 365, Teams, SharePoint, task/project management systems, and documentation platforms Preferred (Nice to Have) Experience working in a holding company or multi-entity environment Exposure to MSP, IT services, cybersecurity, healthcare/wellness, or property management operations Experience supporting leadership during scaling or organizational change What Success Looks Like in This Role Leadership has clear visibility into operational health across companies Processes are documented, followed, and continuously improved Teams know what is expected of them and when Issues are surfaced early, not discovered after damage is done Operations run smoothly even when leadership attention is elsewhere Growth does not create chaos This role requires Ownership, not excuses Clarity over comfort Calm, professional communication — especially when things go wrong Respect for structure, documentation, and accountability Notes We are looking for candidates based in Latin America, and South Africa Please note that we process only one active application at a time—if you’ve applied for multiple roles, kindly direct any updates to the team handling your first application. To start processing, submit your resume in English. The final offer will be at the client’s discretion and will depend on your interview performance, skills, and experience. Seniority level Entry level Employment type Full-time Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at Somewhere by 2x Get notified about new Operations Coordinator jobs in Latin America. Santiago, Santiago Metropolitan Region, Chile 1 month ago Operations & Executive Support Assistant #J-18808-Ljbffr