FBS Call Center Supervisor
hace 2 semanas
OverviewOur Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.Location: CDMX - On siteWhat You'll DoLead a Call Center Team: Supervise a group of customer service professionals, ensuring they provide outstanding support to both internal and external customersDrive Performance: Monitor team metrics including quality, efficiency, compliance, and customer satisfaction. Identify trends and implement strategies for continuous improvementCoach & Develop Talent: Provide regular feedback, mentoring, and development opportunities to help team members grow and succeedEnsure Compliance & Risk Control: Review team performance to ensure adherence to risk selection guidelines and financial controlsCommunicate Effectively: Share company strategies, product updates, and business goals with your team in a clear and engaging wayCollaborate Across Teams: Work with leaders across departments and locations to improve processes, reduce defects, and lead special projectsStay Informed: Keep up with industry trends, internal policies, and regulatory requirements through ongoing training and developmentRequirementsHigh School Diploma or equivalent required. Bachelor's degree preferred1-3 years of experience as a Call Center Supervisor/Team Leader or similar roles in a similar roleFluent EnglishAvailability to work on site (Monday to Friday)Strong PC and software skillsBenefitsCompetitive salary + performance-based bonusComprehensive benefits package: Grocery vouchers, SGMM, etcCareer development and training opportunitiesDynamic and inclusive work culture within a globally renowned groupPrivate Health InsurancePension PlanPaid Time OffTraining & DevelopmentNote: Benefits differ based on employee level. #J-18808-Ljbffr
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Sales Call Center Supervisor
hace 1 semana
Mexico City The Call Center Doctors A tiempo completoSales Call Center Supervisor (Outbound Sales) The Call Center Doctors builds high-performing outbound sales teams. Since 2021, we’ve launched 100+ sales operations supporting 1,000+ agents dialing daily. We’re performance-driven, data-focused, and built on accountability. The Role Lead and coach a team of 5–15 outbound sales agents, driving results...
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Sales Call Center Supervisor
hace 1 semana
Mexico City The Call Center Doctors A tiempo completoSales Call Center Supervisor (Outbound Sales) The Call Center Doctors builds high-performing outbound sales teams. Since 2021, we’ve launched 100+ sales operations supporting 1,000+ agents dialing daily. We’re performance-driven, data-focused, and built on accountability. The Role Lead and coach a team of 5–15 outbound sales agents, driving results...
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FBS Call Center Supervisor
hace 3 semanas
Mexico City Capgemini A tiempo completoOur Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and...
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Outbound Sales Team Lead | Coaching
hace 1 semana
Mexico City The Call Center Doctors A tiempo completoA leading call center solutions provider in Mexico City is seeking a Sales Call Center Supervisor to lead and coach a team of outbound sales agents. The role focuses on driving performance through live coaching, optimizing sales processes, and managing key sales metrics. Candidates should have at least 3 years of experience in outbound sales, strong KPI...
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Supervisor de Operaciones
hace 2 semanas
Mexico City Skala A tiempo completoSupervisor/a de Operaciones – Call Center En Skala , somos una consultora especializada en conectar talento y cultura. Hoy acompañamos a una empresa del sector Contact Center , en pleno crecimiento y expansión, en la búsqueda de su próximo Supervisor de Operaciones , una persona apasionada por el liderazgo, la mejora continua y la excelencia en el...
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Supervisor de Operaciones
hace 2 semanas
Mexico City Skala A tiempo completoSupervisor/a de Operaciones – Call Center En Skala, somos una consultora especializada en conectar talento y cultura. Hoy acompañamos a una empresa del sector Contact Center, en pleno crecimiento y expansión, en la búsqueda de su próximo Supervisor de Operaciones, una persona apasionada por el liderazgo, la mejora continua y la excelencia en el...
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Supervisor de Operaciones
hace 2 semanas
Mexico City Skala A tiempo completoSupervisor/a de Operaciones – Call Center En Skala, somos una consultora especializada en conectar talento y cultura. Hoy acompañamos a una empresa del sector Contact Center, en pleno crecimiento y expansión, en la búsqueda de su próximo Supervisor de Operaciones, una persona apasionada por el liderazgo, la mejora continua y la excelencia en el...
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Supervisor de Operaciones
hace 3 semanas
Mexico City Skala A tiempo completoSupervisor/a de Operaciones – Call Center En Skala, somos una consultora especializada en conectar talento y cultura. Hoy acompañamos a una empresa del sector Contact Center, en pleno crecimiento y expansión, en la búsqueda de su próximo Supervisor de Operaciones, una persona apasionada por el liderazgo, la mejora continua y la excelencia en el...
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Call Center Supervisor
hace 3 horas
Guadalajara, Jalisco, , Mexico THE CALL GURUS A tiempo completoABOUT USHello, there We are The Call Gurus: an elite BPO company dedicated to building tailored lead generations teams for some of the most competitive companies in the USA.OVERVIEWA Supervisor is responsible for leading a team of agents to success, supports Lead Generation Specialist (LGS) and sales agents while servicing first-party customer service calls...
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Mexico City IQVIA LLC A tiempo completoSupervisor de Call Center para Programa de Soporte a Pacientes page is loaded## Supervisor de Call Center para Programa de Soporte a Pacienteslocations: Mexico City, Mexicotime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: January 11, 2026 (7 days left to apply)job requisition id: R1521925Únete a nosotros en nuestro...
