IT Support Engineer

About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature‑sensitive goods throughout the cold chain. And we bring comfort to people globally. Best‑in‑class engineering, design and manufacturing combined with category‑leading brands in compression, controls, software and monitoring solutions result in next‑generation climate technology that is built for the needs of the world ahead.ValuesWe are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.Join Our TeamWe are looking for your talent, join our team and start your journey todayJob TitleIT Support EngineerBusiness UnitElectronics & ControlsLocationChihuahua, México 1Reports ToSt Louis – IT ManagerDepartmentITJob DescriptionAs an IT Support Engineer, you provide technical support to end users across software, hardware, and systems managed by the IT department, including telephony and communications platforms. You are responsible for performing periodic preventive and corrective maintenance to ensure the reliability, security, and proper operation of IT equipment and services. The role also involves participating in system‑related projects and supporting continuous improvement initiatives.Additionally, the IT Support Engineer performs basic programming and scripting tasks to support automation, system integration, reporting, dashboards, and troubleshooting efforts. This includes modifying existing scripts, developing simple utilities, and assisting with data extraction or configuration tasks as required by business and operational needs.Key ResponsibilitiesInstall, configure, and maintain computer hardware, printers, and related peripheral equipment.Provide technical support to end users for software, hardware, and system‑related issues.Perform and manage preventive and corrective maintenance for computer equipment, printers, and servers to ensure reliable operation.Identify, recommend, and implement IT solutions in collaboration with business departments to support company objectives.Develop and implement software and hardware initiatives to improve operational efficiency.Manage and support IT‑approved computer equipment in accordance with department standards.Administer user accounts, access rights, and permissions across multiple information systems.Maintain accurate inventory records for IT‑approved hardware and equipment.Ensure compliance with established IT policies, procedures, and security standards.Administer and maintain physical access control systems.Administer and maintain CCTV systems.Understand, follow, and support quality system procedures.Manage vendor relationships.Required Education, Experience & SkillsThree years of experience in a similar position.Proficiency in computer applications.Windows operating systems.Knowledge and mastery of computer hardware and software.Fluency in spoken and written English (70%).Knowledge of LAN/WAN networks.Preferred QualificationsCCTV systems.Tress system.Axtrax physical access control system.Programming languages: C# .NET, VB.NET, JavaScript, PHP.Knowledge of SQL Database.Advanced certifications such as ITIL, MCSA, CCNA, Azure Administrator, or PMP.Experience with IT service management platform ServiceNow.Experience in task automation for systems administration.Who You Are / Required CompetenciesYou excel in tackling challenges with creativity and decisive action. Your collaborative approach, combined with a deep understanding of programming and IT infrastructure, enables you to drive innovation and achieve outstanding results. You are adept at managing complexity, optimizing processes, and fostering cross‑functional partnerships.Action OrientedCollaboratesCultivates InnovationManages ComplexityNimble LearningOptimizes Work ProcessesSchedule and Work EnvironmentWe offer a flexible core‑hour work schedule, allowing employees to customize their start and end times as long as they work during core hours (9:00 AM – 3:00 PM). This role may involve minimal travel (