Technical Support Engineer Ii
hace 3 semanas
Descripción del trabajo What you can expect The Integration and Support Developer has a key role in the Global Technical Support organization with specialized support for Zoom's Marketplace Integrations and Developer Platform. The team provides highly technical support to our large cross section of customers including independent software vendors, EDU, healthcare, and private sector businesses. About the Team The Integration and Developer Support team provides high-level support and consultation to our customers with Premier Support and Premier Developer Support (PDS) services. Responsibilities As a Technical Support Specialist, you will provide assistance through phone, chat, and ticket channels to resolve Marketplace, Single Sign-on, and Developer issues. This includes guiding customers on IT requirements, particularly using Zoom API/SDK/SAML. You will collaborate with Escalation and Service Engineering teams on Zoom API/SDK, Marketplace Integration, and Single Sign-on problems. Additionally, you will identify bugs, test, reproduce, report, and work with backend engineers to fix and verify issues. Clear, concise, and positive communication with customers, team members, and engineers is crucial for timely case resolution. What we're looking for Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem‑solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. LI-Remote #J-18808-Ljbffr
-
Senior Technical Support Engineer
hace 3 semanas
Xico, México Microsoft Corporation A tiempo completoOverview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross‑company alignment and...
-
Color Solutions Engineer
hace 4 semanas
Xico, México X-Rite Pantone A tiempo completoA leading color solutions provider is seeking an Application Engineer to provide daily onsite customer support in Mexico, including remote software support throughout LATAM. The ideal candidate will be a technical expert in Xrite Color Solutions and possess a Bachelor's Degree in Graphic Design or related field. Responsibilities include managing customer...
-
Technical Support Senior Specialist
hace 3 semanas
Xico, México Didi Global A tiempo completoCompany Overview DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app‑based services across markets including Asia‑Pacific, Latin America and Africa, such as ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra‑city freight, and...
-
Technical Sales Engineer
hace 4 semanas
Xico, México Gea A tiempo completoDescripción del trabajo GEA is one of the world's largest systems suppliers for the food beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology components and comprehensive services. Used across diverse industries they enhance the sustainability and efficiency of production processes globally....
-
Technical Sales Engineer
hace 4 semanas
Xico, México Gea A tiempo completoDescripción del trabajo GEA is one of the world's largest systems suppliers for the food beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology components and comprehensive services. Used across diverse industries they enhance the sustainability and efficiency of production processes globally....
-
Technical Sales Engineer
hace 4 semanas
Xico, México Gea A tiempo completoDescripción del trabajo GEA is one of the world's largest systems suppliers for the food beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology components and comprehensive services. Used across diverse industries they enhance the sustainability and efficiency of production processes globally....
-
Support Engineer
hace 3 semanas
Xico, México Ottera Inc A tiempo completoDescripción del trabajo Location: Remote, LATAM As a Support Engineer, your primary responsibility is to ensure the optimal functioning of our products by delivering first-level technical support to end-users and the internal support team. You will actively engage in addressing software-related issues, collaborating with cross-functional teams to contribute...
-
Application Engineer And Technical Support
hace 4 semanas
Xico, México X-Rite Pantone A tiempo completoThe _Application Engineer_ is responsible for_ the daily onsite support of our customers and will be located in CDMX. Typical day will look like: Provide highly remote software support to customers in Mexico and LATAM. Become the technical expert on Xrite Color Solutions. On-site implementations of Xrite Color Solutions. Manage customer support activities....
-
Application Engineer And Technical Support
hace 4 semanas
Xico, México X-Rite Pantone A tiempo completoThe _Application Engineer_ is responsible for_ the daily onsite support of our customers and will be located in CDMX. Typical day will look like: Provide highly remote software support to customers in Mexico and LATAM. Become the technical expert on Xrite Color Solutions. On-site implementations of Xrite Color Solutions. Manage customer support activities....
-
Software Engineer II FinTech Accounting
hace 4 semanas
Xico, México Sezzle A tiempo completoA financial technology company is seeking a Software Engineer II with accounting experience in Mexico. This role involves designing, developing, and maintaining software solutions for financial processes while collaborating with cross-functional teams. Strong proficiency in programming (such as Python, Java, or Go) and prior experience in accounting or...
