Technical Support Manager

hace 4 semanas

Mexico City Imou A tiempo completo

We are currently searching for a Technical Support Manager to support our business development in Mexico. This is for our Smart Home brand IMOU (Pronounced: I-Moe). Who Are We? IMOU is a global leader in the Smart Home segment and we have built a reputation in the overseas market as the go-to vendor for Smart Security & Smart Home. Set up as a subsidiary of Dahua Group, the second largest surveillance & security manufacturer in the world. IMOU’s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage & Cloud. Our mission is to make Smart Home more affordable, effortless to use & easily accessible to our customers. Job Description Offline and online training work Trainees: sales team, distributors, resellers, installers, and promoters. Typical training scenarios: new product launches, new customer development, quarterly regular training. Service objects: distributors, resellers and installers. Deal with typical problems: installation problems, links, video playback, etc. Processing method: Facebook, phone, chat software. Offline technical support Service object: distributors, resellers and installers. Typical scenario: Resolve technical problems on site and resolve product quality issues. Translation Sorting out localized user guidance materials. General issues, quick installation manuals in local language, and operation video shooting. Product promotion Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions. Main role: product presentation, technical solutions, sample booth setting. App operation and promotion PartnerInstaller App: update the product material, promote the App to resellers and installers. Job Requirements 3-year experience in a technical support position. Deep knowledge in IT/CCTV/Technology products. Familiar with CCTV, smart home, wifi camera industry. Qualifications Bachelor degree of technical or related field. Good Spanish and English reading, writing and speaking English proficiency preferred. Good interpersonal, written oral communication and presentation skills. Customer-oriented. Accustomed to frequent business trips. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service and Product Management Industries Appliances, Electrical, and Electronics Manufacturing, and Security and Investigations Referrals increase your chances of interviewing at Imou by 2x. Get notified about new Technical Support Manager jobs in Mexico City, Mexico. #J-18808-Ljbffr

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