Technical Manager
hace 1 semana
Job Title: Latin America Technical Manager
Job Responsibilities:
- Technical Training: Conduct online and on-site technical training for LATAM service providers and clients.
- Spanish Documentation: Prepare all Spanish technical materials (Service Manuals, BOMs, FAQs) for product launches.
- Daily Tech Support: Provide daily maintenance guidance and remote troubleshooting support to local service providers.
- Quality Supervision: Supervise service providers' repair quality and conduct regular after-sales system audits.
- Cross-department Support: Collaborate with Sales and Call Center teams to provide technical support for key accounts and customers.
- HQ Reporting: Report front-line technical issues and market quality data to Headquarters regularly.
- KPI Monitoring: Track service KPIs and failure data to improve regional after-sales performance.
- Product Improvement: Feedback product defects to R&D and Quality departments to drive product upgrades.
- Video Tutorials: Create and review Spanish product repair/disassembly videos and technical scripts.
Requirements
- Experience: Minimum 5 years in technical service, field support, or technical training, ideally with Home Appliances, Electronics, or Robotics.
- Education: Technical background (Engineering degree preferred).
- Languages (MANDATORY): Fluent Spanish and English (spoken and written). Portuguese is a plus.
- Technical Skills: Strong knowledge of electro-mechanical systems, complex repair methods, and troubleshooting. Experience with smart/IoT devices is helpful.
- Travel: Must be willing to travel frequently (30-50%) across Latin America for training and audits
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