Senior CXone Studio Engineer – IVR, AI
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Tential Solutions in Mexico seeks a Senior Contact Center Engineer with hands-on NICE inContact CXone Studio expertise to design, develop, and support enterprise contact center solutions across IVR, routing, integrations, and conversational AI.
You will own end-to-end CXone workflows, integrate with CRMs and back-end data, and drive AI-enabled experiences while ensuring security and reliability. This role emphasizes ownership and cross‑functional collaboration in an Agile environment.