Senior CXone Studio Engineer – IVR, AI

Hace 7 días

Mexico, chihuahua Tential Solutions Jornada completa

Tential Solutions in Mexico seeks a Senior Contact Center Engineer with hands-on NICE inContact CXone Studio expertise to design, develop, and support enterprise contact center solutions across IVR, routing, integrations, and conversational AI.

You will own end-to-end CXone workflows, integrate with CRMs and back-end data, and drive AI-enabled experiences while ensuring security and reliability. This role emphasizes ownership and cross‑functional collaboration in an Agile environment.