Senior Manager, Service
hace 4 semanas
Purpose Is responsible for the design and management of the IB region’s bank service and sales methodologies. This role ensure that service delivery and sales processes are integrated, efficient, and customer centric. Will leverage data and market insights to continuously refine service and sales strategies, ensuring they are effective and adaptable to changing market conditions. Accountabilities Drives a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Develop and implement comprehensive service and sales models that align with the bank’s strategic objectives and customer expectations. Ensure that the service and sales approaches are integrated, streamlined, and scalable across all retail banking channels. Monitor and analyze service and sales performance data to identify trends, opportunities, and areas of improvement. Works and collaborates with different geographies to take into account various needs in order to improve the Service and Sales Model. Prepare and present detailed performance reports to senior management, providing insights and recommendations for enhancing service and sales effectiveness. Stay informed about industry trends, best practices, and regulatory changes related to service delivery and sales methodologies. Lead the continuous improvement of service and sales processes, leveraging feedback and data insights to enhance effectiveness. Responsible for the sales model route, Q-flow, and customer experience Develops sales training that supports the segment experience. Education / Experience / Other Information University degree with a minimum of 5 years’ leadership experience in retail channels/products Strong understanding of payments units, products, pricing and profitability, services, operations, systems, and practices. In-depth understanding of products-related operational processes and controls, including knowledge of organization and infrastructure. Demonstrated ability in leading professional staff both in Head Office and across a distributed network. Strong diagnostic skills and proven ability to evaluate options/alternatives and develop recommendations for complex and multi-dimensional problems/issues. Expert Level Knowledge of International Financial Market. Experienced in local markets Desired knowledge on Sales & Services Working Conditions Work in a standard office-based environment; non-standard hours are a common occurrence. Moderate travel domestically and internationally. #J-18808-Ljbffr
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Senior Service Delivery Manager
hace 3 semanas
Mexico City Thales Group A tiempo completoSenior Service Delivery Manager page is loaded## Senior Service Delivery Managerremote type: Hybridlocations: Mexico Citytime type: Full timeposted on: Posted Todayjob requisition id: R0309989Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust...
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Senior Service Delivery Manager
hace 3 semanas
Mexico City Thales A tiempo completoA global technology leader is seeking a Senior Service Delivery Manager in Mexico City. This role involves strategic account management, commercial operations, and developing customer partnerships in telecommunications. Candidates should possess a relevant degree, ITIL and PMP certifications, and sales experience in telecommunications. Strong communication...
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Senior Customer Service Delivery Manager
hace 2 semanas
Mexico City QAD A tiempo completoSenior Customer Service Delivery Manager QAD Inc. is a leading provider of adaptive, cloud‑based enterprise software and services for global manufacturing companies. Our solutions help customers across automotive, life sciences, packaging, consumer products, food & beverage, high‑tech and industrial manufacturing rapidly adapt to change and innovate for...
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Senior Customer Service Delivery Manager
hace 2 semanas
Mexico City QAD A tiempo completoSenior Customer Service Delivery Manager QAD Inc. is a leading provider of adaptive, cloud‑based enterprise software and services for global manufacturing companies. Our solutions help customers across automotive, life sciences, packaging, consumer products, food & beverage, high‑tech and industrial manufacturing rapidly adapt to change and innovate for...
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Lar Senior Service Manager
hace 6 días
City, México AIG A tiempo completoWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings...
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Senior SAP Integration
hace 3 semanas
Mexico City Thomson Reuters México A tiempo completoA leading global information provider is looking for a Senior SAP Integration Service Manager in Mexico City. The role involves managing incident detection and resolution while collaborating with multiple teams to ensure compliance and service improvement in SAP systems. Candidates should have a Bachelor's degree, 5+ years of relevant experience, and strong...
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Lar Senior Service Manager
hace 6 días
City, México AIG A tiempo completoWho we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...
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HyperAutomation Service Manager
hace 2 semanas
Mexico City Lognext A tiempo completoAt Lognext we have been accompanying companies and teams for more than 18 years to identify and implement the technology necessary to advance, making their challenges and objectives our own and getting closer to their reality. Therefore, being a NEXTER means that your career and talent become meaningful to you and those around you, allowing you to build what...
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HyperAutomation Service Manager
hace 2 semanas
Mexico City Lognext A tiempo completoAt Lognext we have been accompanying companies and teams for more than 18 years to identify and implement the technology necessary to advance, making their challenges and objectives our own and getting closer to their reality. Therefore, being a NEXTER means that your career and talent become meaningful to you and those around you, allowing you to build what...
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Senior Operations Manager
hace 4 semanas
Mexico City FedEx Express A tiempo completoAbout the Company FedEx Express is committed to leveraging advanced technology to solve business problems and enhance operational efficiency. Our culture fosters innovation, collaboration, and a dedication to excellence.Plan, direct, and control all operations in the assigned location in a manner that provides maximum customer service while maintaining a...
