Specialist, Agent Support
hace 2 semanas
Specialist, Agent Support – Mexico CityWe are looking for a Specialist, Agent Support to provide high-quality, timely service to our North America Bill Payment partners. This role requires strong communication skills in Spanish and English and a deep understanding of the payments landscape.Role ResponsibilitiesSupport end-to-end biller operations and account management to provide a world-class biller/partner experience and retain revenue.Act as a liaison between internal departments and Biller/customers to implement solutions and resolve inquiries.Investigate and resolve issues, providing product advice related to accounts—ensuring customer satisfaction and revenue protection.Ensure service quality and support objectives align with strategic goals and operating standards.Enhance service quality, ensure compliance, and provide training to optimize delivery and business growth.Create and maintain client profiles within the client relationship databases daily.Complete enrollment forms, contractual updates, and bank changes.Leverage thorough knowledge of client configurations to understand goals and needs.Independently manage special projects while maintaining high performance in day-to-day tasks.Maintain contact with Vertical Sales Representatives to strategize on maximizing account performance.Manage many complex client accounts.Serve as subject‑matter expert to peers and clients.Role RequirementsBachelor’s degree or pursue a degree with at least 2 years of experience as an agent support specialist.Fluent in Spanish and English.Previous experience providing exceptional support and resolving client issues.Excellent verbal and written communication skills with attention to detail, judgment, and critical thinking.Ability to build long‑standing relationships with billers.Effective response to client and partner inquiries.Comfortable working in a highly complex environment.BenefitsShort-term incentives, multiple health insurance options, accident and life insurance.Access to best-in-class development platforms.Grocery vouchers.2 personal days off.Special days for marriage.Christmas bonus (30 days).24/7 Virtual Medical Assistance.Western Union is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, political affiliation, sex, sexual orientation, gender identity, age, disability, marital status, or veteran status. Accommodation will be provided to applicants with disabilities following applicable laws.Location: Mexico City Metropolitan Area. End of posting: 01-16-2026.Seniority level: Associate; Employment type: Full-time; Job function: Other; Industries: Financial Services and Banking. #J-18808-Ljbffr
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Bilingual Agent Support Specialist – Billing
hace 8 minutos
Mexico City Western Union A tiempo completoA financial services company in Mexico City is seeking a Specialist, Agent Support to provide exceptional service to North America Bill Payment partners. This full-time position requires fluency in Spanish and English and a degree or relevant experience. Responsibilities include managing client accounts, resolving issues, and enhancing service quality....
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Discovery Operations Specialist
hace 1 día
Mexico City Vertu Agent, LLC. A tiempo completoA legal services firm seeks a detail-oriented Legal Discovery Specialist in Mexico City to manage discovery processes and support attorneys. The role involves collecting and organizing legal documents, updating e-discovery platforms, and ensuring compliance with legal standards. Ideal candidates will have experience in legal discovery, strong organizational...
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Legal Discovery Operations Specialist
hace 2 minutos
Mexico City Vertu Agent A tiempo completoA legal services provider in Mexico City is seeking a detail-oriented Legal Discovery Specialist. The ideal candidate will manage and organize both electronic and physical discovery documents, assist attorneys with legal responses, and ensure compliance with legal standards. Applicants should have experience in legal discovery processes and strong...
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Customer Support Specialist
hace 2 semanas
Mexico City Hudson Talent Solutions A tiempo completoDirect message the job poster from Hudson Talent Solutions HR & Talent Professional | Cross-cultural recruitment | People Specialist Client Support Specialist 📍 Location: Mexico City | 🏢 Hybrid: 3 days in office, 2 remote About the Role We’re looking for a Client Support Specialist to join the team of a major global client. In this role, you’ll...
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Customer Support Specialist
hace 2 semanas
Mexico City Hudson Talent Solutions A tiempo completoDirect message the job poster from Hudson Talent Solutions HR & Talent Professional | Cross-cultural recruitment | People Specialist Client Support Specialist 📍 Location: Mexico City | 🏢 Hybrid: 3 days in office, 2 remote About the Role We’re looking for a Client Support Specialist to join the team of a major global client. In this role, you’ll...
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Trip Support Specialist
hace 1 día
Mexico City Destiny&Co Travel Agency A tiempo completoJoin to apply for the Trip Support Specialist role at Destiny&Co Travel Agency 6 days ago Be among the first 25 applicants As a Trip Support Specialist, you will assist travelers throughout their journey by providing guidance, answering questions, and ensuring each step feels organized and stress-free. You will work closely with clients to understand their...
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Trip Support Specialist
hace 2 semanas
Mexico City Destiny&Co Travel Agency A tiempo completoJoin to apply for the Trip Support Specialist role at Destiny&Co Travel Agency 6 days ago Be among the first 25 applicants As a Trip Support Specialist, you will assist travelers throughout their journey by providing guidance, answering questions, and ensuring each step feels organized and stress-free. You will work closely with clients to understand their...
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Customer Support Specialist
hace 2 semanas
Mexico City Hudson Talent Solutions A tiempo completo📍 Location: Mexico City | 🏢 Hybrid: 3 days in office, 2 remote About the Role We’re looking for a Client Support Specialist to join the team of a major global client. In this role, you’ll manage enterprise accounts, deliver exceptional support, and ensure clients maximize the value of their solutions. Key Responsibilities Manage a portfolio of...
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Customer Support Specialist
hace 1 semana
Mexico City Hudson Talent Solutions A tiempo completoClient Support Specialist Location: Mexico City | Hybrid: 3 days in office, 2 remote Employment: Full-time | Salary: Starting at 30,000 MXN grossAbout the RoleWe're looking for a Client Support Specialist to join the team of a major global client. In this role, you'll manage enterprise accounts, deliver exceptional support, and ensure clients...
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Customer Support Specialist
hace 9 minutos
Mexico City Hudson Talent Solutions A tiempo completo📍 Location: Mexico City | 🏢 Hybrid: 3 days in office, 2 remote About the Role We’re looking for a Client Support Specialist to join the team of a major global client. In this role, you’ll manage enterprise accounts, deliver exceptional support, and ensure clients maximize the value of their solutions. Key Responsibilities Manage a portfolio of...
