Customer Service Representative

Performance bonuses of up to 30% of your monthly salaryFood vouchers, 30-day aguinaldo, and 35% vacation bonusComprehensive life and medical insuranceGrowth opportunities as we continue to expand—be part of a company that promotes from withinSummaryLooking for an entry-level role where you can make a real impact and grow your career?At Cart.com, we’re redefining commerce and customer experiences. With a presence in the USA, Poland, and Mexico, we support global brands by delivering exceptional customer service. Our team in Querétaro is expanding rapidly, and we’re excited to offer bilingual, enthusiastic individuals the chance to be part of something big.What You’ll DoProvide exceptional support post-purchase to customers via text, email, phone, or live chat.Solve problems quickly and professionally, ensuring every interaction leaves a positive impression.Work closely with internal teams to deliver effective solutions for customer needs.Maintain accurate records of interactions to ensure the highest quality of service.Build genuine connections with customers, creating memorable experiences.Ready to kickstart your career and be part of our exciting journey? Apply now and join a team that values your skills and growthMaxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus on excellent customer service.We are seeking a Customer Service Operations to support order flow, resolve issues, and enhance the end-to-end customer journey.ResponsibilitiesIdentify and assess customer needs; provide efficient, accurate solutions and follow through to resolution.Coordinate with Supply Chain, Logistics, Warehouse, Design, and Sales to obtain information and resolve issues (order status, shipments, returns, quality concerns, etc.).Monitor order and shipment exceptions; escalate and help clear blockers to ensure on-time delivery.Capture customer feedback and recurring pain points; collaborate with the team to improve processes and the overall customer journey.QualificationsMinimum 2-3 year of experience in Customer Service, Operations, or a related role.Hands-on experience with Supply Chain or Logistics workflows (e.g., orders, fulfillment, shipping, returns) required.High proficiency in English—both verbal and written.Strong problem-solving skills; able to take ownership and drive issues to closure.Exceptional attention to detail and organizational abilities.Experience with customer service platforms (Zendesk, Meta) and instant-messaging tools.Solid knowledge of Microsoft Office (Excel, PowerPoint, Word); quick to learn additional tools (ERP/WMS/CRM a plus).Ability to manage multiple tasks in a fast-paced environment.Bachelor’s degree in business, marketing, supply chain, or a related field preferred.Basic knowledge of the sports industry and product assortment processes is a plus.Who You AreExcellent time-management and prioritization skills; comfortable handling multiple requests simultaneously.Strong interpersonal and communication skills; able to communicate effectively at all levels.Flexible and adaptable to rapid changes in the work environment.Highly detail-oriented with a commitment to accuracy and follow-through.CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?Customer Services Supervisor #J-18808-Ljbffr