Customer Svc Intmd Analyst
hace 5 horas
OverviewThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.ResponsibilitiesManage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standardsProvide coaching and support to team and serve a point of contact for escalationsDevelop and maintain client portfolio through regular calls and face to face interaction, as neededInform clients about problems (system failures, market issues) and provide regular resolution updatesAdvise on and advocate the implementation of process improvement and reengineering to improve client experienceMaintain knowledge of new market and regulatory requirements affecting client portfolio/baseEscalate customer feedback, processing delays and errors appropriatelyConduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessaryComplete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environmentParticipate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiativesAdequately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications2-5 years of customer experienceRelevant experience (business/financial environment) preferredDemonstrated project management and organizational skills to prioritize multiple tasksProven self-reliance and accountability and ability to manage riskConsistently demonstrate clear and concise written and verbal communication with ability to influence stakeholdersProven investigative and analytical skillsConsistently deliver high-quality customer service with focus on building client relationships and achieving quality resultsEducationBachelor\'s degree/University degree or equivalent experienceLanguagesIngles avanzadoPortugués intermedio------------------------------------------------------Job DetailsJob Family Group: Customer ServiceJob Family: Institutional Customer ServiceTime Type: Full time------------------------------------------------------Other InformationCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr
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Customer Svc Analyst
hace 5 horas
Mexico City PowerToFly A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities Manage a portfolio of high-profile...
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Apps Support Intmd Analyst
hace 5 horas
Mexico City PowerToFly A tiempo completoThe Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...
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Client Onboarding Pro: Accounts
hace 2 semanas
Mexico City Citi A tiempo completoA leading financial institution in Mexico is seeking a Client Onboard Intmd Analyst to manage account openings and customer interactions. This role involves documentation review, customer service, and ensuring compliance with internal processes. The ideal candidate will have 2-5 years of experience and strong communication skills, as well as proficiency in...
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Agile Delivery Analyst
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoSobre Nosotros Customer Intelligence Inc. es una firma de consultoría profesional con presencia global, especializada en brindar soluciones innovadoras en medios de pago, marketing y desarrollo estratégico para empresas del sector financiero. Estamos buscando un/a Agile Delivery Analyst para asegurar el seguimiento, ejecución y control de desarrollos...
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Client Onboard Intmd Analyst
hace 2 semanas
Mexico City Citi A tiempo completoThe Client Onboard Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...
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Client Onboard Intmd Analyst
hace 2 semanas
Mexico City Citi A tiempo completoThe Client Onboard Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...
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Agile Delivery Analyst
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoSobre Nosotros Customer Intelligence Inc. es una firma de consultoría profesional con presencia global, especializada en brindar soluciones innovadoras en medios de pago, marketing y desarrollo estratégico para empresas del sector financiero. Estamos buscando un/a Agile Delivery Analyst para asegurar el seguimiento, ejecución y control de desarrollos...
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Agile Delivery Analyst
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoSobre Nosotros Customer Intelligence Inc. es una firma de consultoría profesional con presencia global, especializada en brindar soluciones innovadoras en medios de pago, marketing y desarrollo estratégico para empresas del sector financiero. Estamos buscando un/a Agile Delivery Analyst para asegurar el seguimiento, ejecución y control de desarrollos...
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Customer Adoption Analyst
hace 5 horas
Mexico City BlackLine A tiempo completoCustomer Adoption Analyst (BI Analyst) Join to apply for the Customer Adoption Analyst (BI Analyst) role at BlackLine Get AI-powered advice on this job and more exclusive features. About BlackLine BlackLine is a leading provider of cloud software that automates and controls the entire financial close process. Founded in 2001, we modernize finance and...
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Financial Solutions Analyst, Intermediate — Autonomy
hace 3 semanas
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