Customer Svc Analyst
hace 5 horas
The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards Provide coaching and support to team and serve a point of contact for escalations Develop and maintain client portfolio through regular calls and face to face interaction, as needed Inform clients about problems (system failures, market issues) and provide regular resolution updates Advise on and advocate the implementation of process improvement and reengineering to improve client experience Maintain knowledge of new market and regulatory requirements affecting client portfolio/base Escalate customer feedback, processing delays and errors appropriately Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications 2-5 years of customer experience Relevant experience (business/financial environment) preferred Demonstrated project management and organizational skills to prioritize multiple tasks Proven self-reliance and accountability and ability to manage risk Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders Proven investigative and analytical skills Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results Education Bachelor's degree/University degree or equivalent experience Inglés avanzado Chino - básico Intermedio indispensable Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr
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Customer Svc Intmd Analyst
hace 5 horas
Mexico City PowerToFly A tiempo completoOverviewThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.ResponsibilitiesManage a portfolio of...
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Agile Delivery Analyst
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoSobre Nosotros Customer Intelligence Inc. es una firma de consultoría profesional con presencia global, especializada en brindar soluciones innovadoras en medios de pago, marketing y desarrollo estratégico para empresas del sector financiero. Estamos buscando un/a Agile Delivery Analyst para asegurar el seguimiento, ejecución y control de desarrollos...
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Agile Delivery Analyst
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoSobre Nosotros Customer Intelligence Inc. es una firma de consultoría profesional con presencia global, especializada en brindar soluciones innovadoras en medios de pago, marketing y desarrollo estratégico para empresas del sector financiero. Estamos buscando un/a Agile Delivery Analyst para asegurar el seguimiento, ejecución y control de desarrollos...
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Agile Delivery Analyst
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoSobre Nosotros Customer Intelligence Inc. es una firma de consultoría profesional con presencia global, especializada en brindar soluciones innovadoras en medios de pago, marketing y desarrollo estratégico para empresas del sector financiero. Estamos buscando un/a Agile Delivery Analyst para asegurar el seguimiento, ejecución y control de desarrollos...
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Customer Adoption Analyst
hace 5 horas
Mexico City BlackLine A tiempo completoCustomer Adoption Analyst (BI Analyst) Join to apply for the Customer Adoption Analyst (BI Analyst) role at BlackLine Get AI-powered advice on this job and more exclusive features. About BlackLine BlackLine is a leading provider of cloud software that automates and controls the entire financial close process. Founded in 2001, we modernize finance and...
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Talent Acquisition Analyst JR
hace 5 horas
Mexico City Customer Intelligence Inc. A tiempo completo🚀 ¡Estamos buscando un Talent Acquisition Analyst para unirte a nuestro equipo!Customer Intelligence Inc. es una empresa de marketing y consultoría profesional que brinda servicios de vanguardia para ayudar a nuestros clientes a crecer. Nos especializamos en la industria financiera y trabajamos con múltiples marcas de pago y sistemas de procesamiento...
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Customer Success Analyst
hace 5 horas
Mexico City Ottomatik.io A tiempo completoHi there! We are South and our client is looking for a Customer Success Analyst! Note To Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase your...
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Customer Experience Analyst
hace 5 horas
Mexico City BlackLine A tiempo completoJoin to apply for the Customer Experience Analyst role at BlackLine 3 days ago – be among the first 25 applicants Get to Know Us It’s fun to work in a company where people truly believe in what they’re doing! At BlackLine, we are committed to bringing passion and customer focus to the business of enterprise applications. Since our founding in 2001,...
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Customer Service Analyst
hace 5 horas
Mexico City Kraft Heinz A tiempo completoJob Description Join to apply for the Customer Service Analyst role at Kraft Heinz. Actividades Seguimiento a OC correspondientes a los clientes que tenga asignados desde su ingreso hasta su entrega. Creación y seguimiento a NC si se requieren por rechazos o problemas de calidad. Reportes de KPIS de CS especifico de cada cliente. Reuniones con almacén y...
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Agile Delivery Analyst
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoSobre NosotrosCustomer Intelligence Inc. es una firma de consultoría profesional con presencia global, especializada en brindar soluciones innovadoras en medios de pago, marketing y desarrollo estratégico para empresas del sector financiero.Estamos buscando un/a Agile Delivery Analyst para asegurar el seguimiento, ejecución y control de desarrollos...
