FBS Call Center Supervisor
hace 7 días
Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.Location: CDMX - On siteLead with purpose in a fast-paced Call Center environmentWe’re looking for a motivated and people-first Call Center Team Supervisor to lead a high-performing team focused on delivering exceptional service to our customers. In this role, you’ll coach, develop, and inspire your team to meet performance goals while ensuring compliance with risk management guidelines and company standards.What You’ll DoLead a Call Center Team: Supervise a group of customer service professionals, ensuring they provide outstanding support to both internal and external customers.Drive Performance: Monitor team metrics including quality, efficiency, compliance, and customer satisfaction. Identify trends and implement strategies for continuous improvement.Coach & Develop Talent: Provide regular feedback, mentoring, and development opportunities to help team members grow and succeed.Ensure Compliance & Risk Control: Review team performance to ensure adherence to risk selection guidelines and financial controls.Communicate Effectively: Share company strategies, product updates, and business goals with your team in a clear and engaging way.Collaborate Across Teams: Work with leaders across departments and locations to improve processes, reduce defects, and lead special projects.Stay Informed: Keep up with industry trends, internal policies, and regulatory requirements through ongoing training and development.High School Diploma or equivalent required. Bachelor's degree preferred.1-3 years of experience as a Call Center Supervisor/Team Leader or similar roles in a similar roleFluent EnglishAvailability to work on site (Monday to Friday)Strong PC and software skillsCompetitive compensation and benefits package:Competitive salary + performance-based bonusComprehensive benefits package: Grocery vouchers, SGMM, etc.Career development and training opportunitiesDynamic and inclusive work culture within a globally renowned groupPrivate Health InsurancePension PlanPaid Time OffTraining & DevelopmentNote: Benefits differ based on employee level. #J-18808-Ljbffr
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FBS Call Center Supervisor
hace 2 semanas
Mexico City Capgemini A tiempo completoOur Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and...
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Supervisor de Operaciones
hace 1 semana
Mexico City Skala A tiempo completoSupervisor/a de Operaciones – Call Center En Skala , somos una consultora especializada en conectar talento y cultura. Hoy acompañamos a una empresa del sector Contact Center , en pleno crecimiento y expansión, en la búsqueda de su próximo Supervisor de Operaciones , una persona apasionada por el liderazgo, la mejora continua y la excelencia en el...
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Supervisor de Operaciones
hace 7 días
Mexico City Skala A tiempo completoSupervisor/a de Operaciones – Call Center En Skala, somos una consultora especializada en conectar talento y cultura. Hoy acompañamos a una empresa del sector Contact Center, en pleno crecimiento y expansión, en la búsqueda de su próximo Supervisor de Operaciones, una persona apasionada por el liderazgo, la mejora continua y la excelencia en el...
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Supervisor de Operaciones
hace 7 días
Mexico City Skala A tiempo completoSupervisor/a de Operaciones – Call Center En Skala, somos una consultora especializada en conectar talento y cultura. Hoy acompañamos a una empresa del sector Contact Center, en pleno crecimiento y expansión, en la búsqueda de su próximo Supervisor de Operaciones, una persona apasionada por el liderazgo, la mejora continua y la excelencia en el...
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Supervisor de Operaciones
hace 1 semana
Mexico City Skala A tiempo completoSupervisor/a de Operaciones – Call Center En Skala, somos una consultora especializada en conectar talento y cultura. Hoy acompañamos a una empresa del sector Contact Center, en pleno crecimiento y expansión, en la búsqueda de su próximo Supervisor de Operaciones, una persona apasionada por el liderazgo, la mejora continua y la excelencia en el...
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Call Center Supervisor
hace 20 horas
Guadalajara, Jalisco, , Mexico THE CALL GURUS A tiempo completoABOUT USHello, there We are The Call Gurus: an elite BPO company dedicated to building tailored lead generations teams for some of the most competitive companies in the USA.OVERVIEWA Supervisor is responsible for leading a team of agents to success, supports Lead Generation Specialist (LGS) and sales agents while servicing first-party customer service calls...
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EJECUTIVO DE CALL CENTER
hace 3 semanas
Mexico City Balmori Center A tiempo completoObjetivo del puesto Realizar gestiones telefónicas para la captación de nuevos clientes, seguimiento de prospectos y cierre de ventas, brindando una atención profesional y orientada a resultados que contribuya al cumplimiento de los objetivos comerciales de la clínica. Requisitos del perfil: Formación académica · Bachillerato concluido...
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EJECUTIVO DE CALL CENTER
hace 3 semanas
Mexico City Balmori Center A tiempo completoObjetivo del puestoRealizar gestiones telefónicas para la captación de nuevos clientes, seguimiento de prospectos y cierre de ventas, brindando una atención profesional y orientada a resultados que contribuya al cumplimiento de los objetivos comerciales de la clínica.Requisitos del perfil:Formación académica· Bachillerato concluido...
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EJECUTIVO DE CALL CENTER
hace 3 semanas
Mexico City Balmori Center A tiempo completoObjetivo del puestoRealizar gestiones telefónicas para la captación de nuevos clientes, seguimiento de prospectos y cierre de ventas, brindando una atención profesional y orientada a resultados que contribuya al cumplimiento de los objetivos comerciales de la clínica.Requisitos del perfil:Formación académica· Bachillerato concluido...
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Mexico City IQVIA LLC A tiempo completoSupervisor de Call Center para Programa de Soporte a Pacientes page is loaded## Supervisor de Call Center para Programa de Soporte a Pacienteslocations: Mexico City, Mexicotime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: January 11, 2026 (7 days left to apply)job requisition id: R1521925Únete a nosotros en nuestro...
