Conversational Solutions Architect

Conversational Solutions Architect (Pre-Sales) - WhatsApp & RCS Mexico Be the First to Apply Job Description Responsibilities Consultative Discovery: Understand client goals, KPIs, regulatory restrictions, and channel policies. Solution Design: Design conversational journeys (notifications, 2-way, interactive flows), opt-in/consent strategies, content governance, fallback mechanisms, and observability features. Proof of Value (PoV): Plan and execute POCs (Proofs of Concept)/demos, and model ROI/impact (e.g., CTR/CVR, cost reduction, NPS). Stakeholder Management: Drive alignment with Sales, Product, Professional Services, Support, Engineering, and Compliance teams, ensuring agreement on scope, roles/responsibilities (RACI), milestones, and acceptance criteria. Implementation Planning: Assist in the preparation of the implementation plan (milestones, dependencies, risks, technical requirements) and address technical questions from prospects and clients during the sales cycle and kick-off phase. Product Feedback Loop: Identify areas for improvement based on prospect/client feedback and deliver actionable input to Product/Engineering (roadmap contribution, prioritization). Proposal Documentation: Produce estimates, Statements of Work (SOW), risks/assumptions, and proposal materials; support negotiation and deal closure. Integrations & Security: Guide integrations via REST APIs/webhooks with CRM/CDP/ERP/MarTech/Service Desk systems, authentication, and best practices for security/data privacy (LGPD). Enablement & Training: Create playbooks and train internal teams on best practices for implementing solutions on WhatsApp and RCS channels. Requirements Proven Success in Client-Facing Technical Roles: Demonstrated experience and success in technical roles with direct client interaction (e.g., Pre-Sales/Sales Engineering, Solutions Architecture, Consulting). Full Sales Cycle Expertise: Experience in supporting the entire sales cycle: from solution ideation and design, technological evaluation and POC (Proof of Concept), through to final implementation. Requirements Translation: Proven experience in gathering and understanding business requirements and translating them into technical specifications. Platform Mastery (Agnostic): Practical mastery of the WhatsApp Business Platform and RCS Business Messaging (journeys, policies, metrics, limitations), regardless of the vendor. Technical Foundations: Solid foundation in REST APIs, webhooks, authentication methods (OAuth/JWT), Postman, and technical troubleshooting. Architectural Experience: Experience with architecture principles (scalability, resilience, observability, security/LGPD). Communication & Executive Skills: Executive communication and technical-commercial storytelling skills; proven ability to conduct workshops. Language Fluency: Fluent Portuguese and Fluent English. CPaaS/Builders Experience: Experience with leading BSPs/CPaaS providers (brand agnostic) and journey/“flows” builders. AI/Conversational Background: Background in chatbots/NLP/LLM (prompting, grounding, guardrails) applied to service, sales, collections, or marketing use cases. System Integrations: Experience with integrations involving CRMs, payment gateways, anti-fraud systems, and analytics platforms. About Us Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies. About the Team Through strategic acquisitions and fast organic growth, Sinch has turned into an international powerhouse serving enterprises across the globe and handling over 700 billion engagements per year. In fact, independent analysts say we're a CPaaS leader Sinch collects and processes personal data in accordance with applicable data protection laws.If you are a European Job Applicant see the privacy notice for further details. Sinch does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. #J-18808-Ljbffr