Senior Account Manager LATAM

About DEUNA DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI‑powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA – the fastest‑growing Commerce OS in Latin America – ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution. With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation. We are expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs】【。】【”】【 Job Summary We are looking for a absolutly Senior Account Manager to own and grow strategic customer relationships end‑to‑end. This role goes far beyond support: you will act as a trusted advisor, a commercial owner, and a problem‑solver, driving revenue growth, customer retention, and long‑term partnerships. Responsibilities Own a portfolio of strategic customers across their full lifecycle (onboarding → growth → retention) Build trusted, long‑term relationships with senior stakeholders; lead executive‑level conversations and Quarterly Business Reviews (QBRs) with clear insights and recommendations Act as the main point of contact, ensuring alignment, clarity, and accountability Drive revenue growth from existing accounts through upsell, cross‑sell, and expansion opportunities Proactively identify commercial opportunities based on customer behavior, performance data, and market context; propose new solutions, use cases, and rollout strategies Partner closely with Sales to ensure continuity and maximize lifetime value Navigate ambiguity confidently and make informed decisions even with incomplete information Read between the lines—identify risks, opportunities, and unstated customer needs; bring solutions first and coordinate internal teams to unblock issues and deliver results Work cross‑functionally with Implementation Managers, Technical Account Managers, Product, and Operations; foster a people‑first, team‑first mindset and share best practices, insights, and learnings across the Account Management team Qualifications 5+ years’ experience in payments, fintech, or financial services in Account Management / Account Executive roles, leading an enterprise or high‑growth merchant portfolio Strong commercial mindset, motivated by growth and revenue impact Excellent presentation skills, with proven experience building and leading QBRs Outstanding communication skills in Spanish and English (written and spoken) Ability to operate in fast‑paced, ambiguous environments _Preventing problems... (continue with the rest of the qualification items) Open to travel and comfortable meeting customers in person Enthusiastic, friendly, collaborative, and driven by a strong desire to succeed Experience using HubSpot, Jira, and Slack Exposure to payment orchestration, PSPs, gateways, or acquiring What Success Looks Like Customers launch faster and scale more effectively Expansion revenue grows quarter over quarter Customers see you as a strategic partner, not a vendor Internal teams trust your judgment, clarity, and leadership Benefits Vacations and additional PTO Remote work from anywhere Economic support for health insurance, internet, and cell phone line Stock options Learning and development platform Multidisciplinary, diverse and dynamic team Growth and career path DEUNA is proud to be an equal opportunity employer. We value and celebrate diversity and inclusion in our workplace. All employment decisions at DEUNA are made without discrimination based on nationality, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital status, color, disability, or any other characteristic protected by law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr