Service Delivery Manager

hace 2 semanas

Torreón, México NSC Global A tiempo completo

Service Delivery Manager NSC Global is currently looking for a Service Delivery Manager to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK. Please review our website at www.nscglobal.com for more information on our organization. Responsibilities Coordinate all resources of the tower (including off-shore)Orchestrate end-to-end services for the involved towers (top of stack) Manage the cooperation between Towers to ensure usage of standard methods and tools wherever applicable Ensure that account specific processes are applied at all relevant scope Evaluate and manage service requests Drive completion of service acceptance, technical assurance and handover processes; be the SPOC in case of escalations & major incidents Act as the next level of escalation for tower specific technical teams for all service management processes Ensure that the Root Cause Analysis for the tower specific services are performed Raise problem records whenever identified Raise request for changes, assess prepare, present the change in the CAB to get the approval Identify and manage all required resources for change planning and execution (including testing, approval and back out plans) Ensure the quality of asset management requirements in the respective towers Ensure the CAP planning of the account in the tower on the component level and provision to Manager Qualifications College/University degree in IT or 5 - 7 years of equivalent working experience Portal, virtualization, application database or hardware knowledge Solution Architect 3 -5 years, ITL Foundations, Project Management CRM Experience Experience in Hardware and Software Migration is an asset Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Referrals increase your chances of interviewing at NSC Global by 2x #J-18808-Ljbffr

  • Service Delivery Manager

    hace 3 semanas

    Torreón, México NSC Global A tiempo completo

    Service Delivery Manager NSC Global is currently looking for a Service Delivery Manager to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile,...

  • Global IT Service Delivery Lead

    hace 2 semanas

    Torreón, México NSC Global A tiempo completo

    A growing IT solutions company in Torreón is seeking a Service Delivery Manager to oversee service delivery and coordinate resources across projects. This role requires experience in IT service management, collaboration, and problem-solving skills. The ideal candidate should hold a degree in IT and possess 5-7 years of relevant experience. The position...

  • Global IT Service Delivery Lead

    hace 3 semanas

    Torreón, México NSC Global A tiempo completo

    A growing IT solutions company in Torreón is seeking a Service Delivery Manager to oversee service delivery and coordinate resources across projects. This role requires experience in IT service management, collaboration, and problem-solving skills. The ideal candidate should hold a degree in IT and possess 5-7 years of relevant experience. The position...

  • Delivery Shift Manager

    hace 4 semanas

    Torreón, México Amazon A tiempo completo

    At Amazon, we're working to be the most customer-centric company on earth.To get there, we need exceptionally talented, bright, and driven people.One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.To meet this...

  • Last Mile Shift Manager — Lean Ops

    hace 4 semanas

    Torreón, México Amazon A tiempo completo

    A leading logistics company is seeking a Shift Manager in Torreón, Coahuila.The role involves overseeing the Last Mile Operation, ensuring safety, quality, and productivity.Responsibilities include managing a team of Process Assistants and Delivery Service Providers, setting performance goals, and leading process improvement initiatives.The ideal candidate...

  • Coordinador de Customer Service

    hace 3 semanas

    Torreón, México RECLUTAMIENTO TRC A tiempo completo

    **Job Title: Customer Service Coordinator,**Sunstrong International is looking for a customer service coordinator has experience on order management, farmiliar with ERP system.**Key Responsibilities**:- Order Management, follow up customer orders and to confirm delivery schedule in a timely manner.- Manage forecast/inventory and material planning with...

  • Customer Service Coordinator

    hace 4 semanas

    Torreón, México Reclutamiento Trc A tiempo completo

    **Job Title: Customer Service Coordinator,**Sunstrong International is looking for a customer service coordinator has experience on order management, farmiliar with ERP system.**Key Responsibilities**:- Order Management, follow up customer orders and to confirm delivery schedule in a timely manner.- Manage forecast/inventory and material planning with...

  • Coordinador de Customer Service

    hace 2 semanas

    Torreón, México RECLUTAMIENTO TRC A tiempo completo

    **Job Title: Customer Service Coordinator,** Sunstrong International is looking for a customer service coordinator has experience on order management, farmiliar with ERP system. **Key Responsibilities**: - Order Management, follow up customer orders and to confirm delivery schedule in a timely manner. - Manage forecast/inventory and material planning with...

  • Otr Manager Jr.

    hace 7 días

    Torreón, México Amazon A tiempo completo

    Overview Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. OTR Manager Jr is the support for the completely last mile operations within a delivery station. The role is responsible for managing a Drivers team, safety metrics,...

  • Junior Otr Delivery Manager

    hace 4 semanas

    Torreón, México Amazon A tiempo completo

    A leading logistics company in Torreón seeks an OTR Manager Jr to oversee last mile operations and manage a team of drivers.The role focuses on achieving operational KPIs and improving service efficiency.Candidates should have management experience and be flexible with shift timings.A basic level of English and knowledge of Excel are required.Join a culture...