Service Desk Portuguese Team Leader
hace 3 semanas
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant As a Senior Service Desk Team Leader, you will oversee multiple service desk teams, ensuring high-quality support delivery across various channels (phone, chat, email). You will be responsible for optimizing workflows, mentoring team leaders, driving performance improvements, and collaborating with other departments to align support operations with business goals. Qualifications 4–6 years of experience in Service Desk or Contact Center leadership roles. Excellent communication in English Spanish and Portuguese IS A MUST Strong analytical and decision-making skills. Advanced proficiency in service management tools (e.g., ServiceNow, Avaya, NICE). Proven ability to lead cross-functional teams and manage change. Experience presenting status to clients (internal or external) Work model: 100% on site, Cognizant Guadalajara Key Responsibilities Supervise and support Tech/Shift Leaders and their respective agents. Analyze KPIs and SLA metrics to identify trends and areas for improvement. Lead initiatives to enhance customer experience and operational efficiency. Develop training plans and career paths for team members. Act as escalation point for complex or high-impact incidents. Coordinate with Management team, local and global, to ensure seamless service delivery. Why Cognizant? Improve your career in one of the largest and fastest growing IT services providers worldwide Receive ongoing support and funding with training and development plans Have a highly competitive benefits and salary package Get the opportunity to work for leading global companies We are committed to respecting human rights and build a better future by helping your minds and the environment We invest in people and their wellbeing. We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered. At Cognizant we believe than our culture make us stronger Join us now #J-18808-Ljbffr
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Senior Service Desk Team Leader — Portuguese
hace 3 semanas
Guadalajara, México Cognizant A tiempo completoA leading IT services provider in Guadalajara is seeking a Senior Service Desk Team Leader to manage multiple service desk teams and ensure high-quality support. The role requires overseeing team performance, optimizing workflows, and collaborating across departments. Candidates must have 4–6 years of leadership experience in a service desk environment and...
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Service Desk Lead Portuguese
hace 2 días
Guadalajara, México Cognizant A tiempo completoAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...
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Service Desk- Portuguese
hace 2 días
Guadalajara, México HCLTech A tiempo completoHCL is looking for a Service Desk Portuguese with below requirements:Job description:• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users• High school (B.Sc. or Diploma)• 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and...
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Service Desk Support Specialist
hace 2 semanas
Guadalajara, México beBeeSupport A tiempo completoWe are seeking a skilled professional to fill the position of Service Desk-Portuguese. Service Desk-Portuguese The ideal candidate will be responsible for providing technical support via telephone for customer end-users. This includes diagnosing and resolving hardware, software, and network problems in a timely manner. High school diploma or equivalent is...
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Service Desk- Portuguese
hace 2 días
Guadalajara, Jal., México HCLTech A tiempo completoHCL is looking for a Service Desk Portuguese with below requirements: Job description: • Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users • High school (B.Sc. or Diploma)• 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and...
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Service Desk- Portuguese
hace 2 días
Guadalajara, Jal., México HCLTech A tiempo completoHCL is looking for a Service Desk Portuguese with below requirements: Job description: • Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users High school (B.Sc. or Diploma)1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks....
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Onsite Portuguese-Speaking Service Desk Agent
hace 3 semanas
Guadalajara, México Cognizant A tiempo completoA leading IT services provider is hiring a Service Desk Agent in Guadalajara. This role involves being the first point of contact for user technical support, diagnosing issues, and managing service requests. Communication skills in Spanish, Portuguese, and English are essential, along with at least 2 years of related experience. The position is fully on-site...
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Service Desk Agent Team Leader
hace 1 semana
Guadalajara, México Tata Consultancy Services (TCS) A tiempo completoTata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network. **Requirements**: - Minimum 1 year experience as a customer...
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Service Desk Team Lead
hace 3 semanas
Guadalajara, México Cognizant A tiempo completoOverview At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...
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Service Desk Team Lead
hace 3 semanas
Guadalajara, México Cognizant A tiempo completoOverview At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...
