Guest Relations Officer
hace 2 semanas
Overview The Guest Relations Officer owns each guest interaction, follows up on experience and offers a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision‑making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services. Qualifications Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency). 2‑3 years background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. Guest services shipboard experience is an advantage. Essential duties and responsibilities Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike. Responds to escalated guest concerns in an upscale, considerate, professional and positive manner, showing empathy and actively listening. Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis. Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools. As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership. Seniority level Associate Employment type Contract Job function Management and Manufacturing Travel Arrangements #J-18808-Ljbffr
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Guest Service Officer
hace 3 días
Mexico City Royal Caribbean Group A tiempo completoThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
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Guest Service Officer
hace 4 días
Mexico City Royal Caribbean Group A tiempo completoThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
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Shipboard Guest Services Officer | Multilingual
hace 4 días
Mexico City Royal Caribbean Group A tiempo completoA leading cruise line company based in Mexico is seeking a Guest Services Officer who is friendly, passionate, and committed. The ideal candidate should possess outstanding customer service and communication skills, with at least one year of experience in a relevant customer contact position. Responsibilities include assisting guests with issues and concerns...
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German-Speaking Guest Services Officer
hace 1 semana
Mexico City Hyatt Hotels Corporation A tiempo completoA global hospitality company seeks a Guest Service Officer in Mexico City. The role involves providing exceptional customer service and ensuring that guests have memorable experiences. Responsibilities include contributing to departmental goals and assisting in day-to-day operations. Candidates should possess a diploma in Hospitality or Tourism Management,...
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Mexico City Hyatt Hotels Corporation A tiempo completoContrat saisonnier : Superviseur(euse) Expérience ClientsPlus qu'une simple compilation d'hôtels indépendants et uniques en leur genre, la marque The Unbound Collection by Hyatt est une sélection réfléchie d'histoires qui méritent d'être collectionnées. Qu'il s'agisse d'une merveille moderne, d'un joyau historique ou d'une retraite revitalisante,...
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Mexico City Hyatt Hotels Corporation A tiempo completoContrat saisonnier : Superviseur(euse) Expérience ClientsPlus qu'une simple compilation d'hôtels indépendants et uniques en leur genre, la marque The Unbound Collection by Hyatt est une sélection réfléchie d'histoires qui méritent d'être collectionnées. Qu'il s'agisse d'une merveille moderne, d'un joyau historique ou d'une retraite revitalisante,...
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Guest Service Officer-German Speaker
hace 1 semana
Mexico City Hyatt Hotels Corporation A tiempo completo“When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian...
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Guest Service Officer-German Speaker
hace 2 semanas
Mexico City Hyatt Hotels Corporation A tiempo completo“When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian...
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Security & Guest Safety Supervisor
hace 1 semana
Mexico City Marriott Hotels Resorts A tiempo completoA leading hotel chain is seeking a dedicated Security Officer in Mexico City. Responsibilities include patrolling the property, monitoring alarms and CCTV, and assisting guests during emergencies. Candidates should have a high school diploma and at least two years of experience in a related field. The role requires strong communication skills, conflict...
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Guest Safety
hace 1 semana
Mexico City The Ritz-Carlton A tiempo completoA luxury hotel chain in Mexico City is seeking a Security Officer to ensure the safety of the property and assist guests. The ideal candidate will patrol the area, monitor security systems, and respond to emergencies. Responsibilities include managing incidents, completing reports, and ensuring guest safety. Preferred qualifications include a high school...
