PCS Client Service Senior Associate

Your Team Responsibilities We are currently seeking a Private Capital Solutions Senior Associate to join our Client Coverage organization in Monterrey Mexico. In this role you will lead a team who is at the forefront of solving complex client inquiries for asset managers and asset owners leveraging our Private Capital Solutions product suite. Clients use our solutions to analyze performance monitor exposures model future cashflows manage liquidity and perform investment due diligence in addition to other critical portfolio management activities. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology usage interpretational and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email but occasional travel may be required for on-site presentations or trainings. Client Service team members work closely with account managers and consultants to develop and maintain client relationships. Your Key Responsibilities Lead a team of Analysts and Associates who provide clients product training and address clients product-related inquiries ensuring high-quality service is consistently provided Acquire a thorough understanding of MSCI’s Private Capital Solutions product suite and how our products fit into client organizations and their processes Able to lead client trainings address client inquiries and manage client escalations Drive process improvement from identifying solutions thorough to solution implementation Mentor team members and support their continued career growth Coordinate with Client Coverage and Product Management to help shape the product roadmap Maintain positive team-oriented attitude while motivating others Serve as an escalation resource both within Client Service and across other business functions Your skills and experience that will help you excel Bachelor’s degree (Finance Economics Statistics Mathematics or other quantitative fields is a plus but not required) 4-6 years of relevant experience in client-facing roles within asset management financial services and / or fintech Strong analytical problem-solving organizational and interpersonal skills Excellent English written and verbal communication skills Portfolio analysis performance measurement private capital or domain expertise in investment analytics is a plus Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities Progress towards CFA CAIA CIPM or FRM a plus About MSCI MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research data and technology we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry‑leading research‑enhanced solutions that clients use to gain insight into and improve transparency across the investment process. What we offer you Transparent compensation schemes and comprehensive employee benefits tailored to your location ensuring your financial security health and overall wellbeing. Flexible working arrangements advanced technology and collaborative workspaces. A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results. A global network of talented colleagues who inspire support and share their expertise to innovate and deliver for our clients. Global Orientation program to kickstart your journey followed by access to our platform LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development. Multi‑directional career paths that offer professional growth and development through new challenges internal mobility and expanded roles. We actively nurture an environment that builds a sense of inclusion belonging and connection including eight Employee Resource Groups. All Abilities Asian Support Network Black Leadership Network Climate Action Network Hola MSCI Pride & Allies Women in Tech and Womens Leadership Forum. To all recruitment agencies MSCI does not accept unsolicited CVs / Resumes. Please do not forward CVs / Resumes to any MSCI employee location or website. MSCI is not responsible for any fees related to unsolicited CVs / Resumes. Note on recruitment scams We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on Key Skills Restaurant Experience, Time Management, Food Service, Data Entry, Customer Service, Direct Support, Computer Skills, Serving Experience, Medical office experience, Dietary Department Experience, Medical Terminology, Phone Etiquette Required Experience : Senior IC Employment Type : Full-Time Vacancy : 1 #J-18808-Ljbffr