Service Desk Associate
hace 7 días
Position: Service Desk Associate- Work Location: Monterrey, N.L._- Salary: 14,000 - 17,000 Monthly_- Must be Bilingual - English/Spanish*_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications.- Essential Duties:- The Service Desk Analyst will perform the following key functions:- Provides technical customer support by taking inbound calls using ITIL based best practices**Experience with AZURE, O365 and Windows**- Performs diagnosis, investigation, and resolution of Incidents to meet customer SLA’s- Creates and fulfills service requests to exceed customer SLA’s- Identifies, researches, and resolves technical hardware, software, or networking issues- Delivers timely notifications and assignments to appropriate field representatives- Provides generalist support to customers utilizing multiple tools, technologies, and accounts- Documents, tracts, and monitors inquires and solutions using Standard Operating Procedures- Communicates statuses of projects and issues to managers and Service Desk employees- Escalates issues in real time per escalation procedures- Performs root cause analyses and generates reports- Acts as a Subject Matter Expert for assigned accounts
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Service Desk Associate
hace 2 semanas
Monterrey, México Dyopath A tiempo completoTitle: Service Desk Associate- Work Location: Monterrey, N.L_- Status: Full-time with Benefits_- Shift: Available to work ALL SHIFTS_- Hours per Week: ***** hours_- Salary: 12K - 14K monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was...
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Service Desk Associate
hace 2 días
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Associate- Work Location: Monterrey, N.L._- Shift: Weekends and 3 days per week_- Salary: $12,000 - $14,000 monthly depending on experience_- Require: _- Bilingual - English/Spanish_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we...
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Service Desk Associate
hace 3 semanas
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Associate- Work Location: Monterrey, N.L_- Status: Full-time with Benefits_- Shift: Available to work ALL SHIFTS_- Hours per Week: 40-45 hours_- Salary: 12K - 14K monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was...
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Service Desk Associate
hace 1 semana
Monterrey, México GE Corporate A tiempo completo**Job Description Summary**: We are looking for a Service Desk Associate to provide enterprise-level assistance to our end user employees. If you're naturally a helper, have a strong customer orientation and enjoy assisting people with computer issues whilst explaining technical details simply, we'd like to meet you. Ultimately, you will be a person our...
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Service Desk Associate
hace 7 días
Monterrey, México GE Corporate A tiempo completo**Job Description Summary**: We are looking for a Service Desk Associate to provide enterprise-level assistance to our end user employees. If you're naturally a helper, have a strong customer orientation and enjoy assisting people with computer issues whilst explaining technical details simply, we'd like to meet you. Ultimately, you will be a person our...
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Service Desk Associate
hace 2 semanas
Monterrey, México GE Corporate A tiempo completo**Job Description Summary**: We are looking for a Service Desk Associate to provide enterprise-level assistance to our end user employees. If you're naturally a helper, have a strong customer orientation and enjoy assisting people with computer issues whilst explaining technical details simply, we'd like to meet you. Ultimately, you will be a person our...
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Service Desk Ti Jr
hace 3 semanas
Monterrey, México Open Service A tiempo completoPor crecimiento, queremos invitarte a formar parte de nuestras filas de talento como: Soporte Tecnico SISTEMAS, Soporte Tecnico Horario: LUNES A VIERNES 10:00AM A 7:00PM 1 GUARDIA SABATINA AL MES. HORARIO HIBRIDO HOME OFFICE / PRESENCIALSomos una Empresa 100% Mexicana con más de 30 años en el mercado brindando soluciones de valor par a nuestros clientes en...
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Service Desk Ti Jr
hace 2 semanas
Monterrey, México Open Service A tiempo completoPor crecimiento, queremos invitarte a formar parte de nuestras filas de talento como: Soporte Tecnico SISTEMAS, Soporte Tecnico Horario: LUNES A VIERNES 10:00AM A 7:00PM 1 GUARDIA SABATINA AL MES.HORARIO HIBRIDO HOME OFFICE / PRESENCIALSomos una Empresa 100% Mexicana con más de 30 años en el mercado brindando soluciones de valor par a nuestros clientes en...
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Analista Service Desk
hace 4 días
Monterrey, México Open Service A tiempo completoSomos una Empresa 100% mexicana con 27 años de experiência brindando servicios y productos de TI a importantes compañías nacionales e internacionales. Por expansión en nuestros servicios, te invitamos para que te puedas integrar a nuestro equipo como: **Analista de Service Desk** - **Disponibilidad**_ de Lunes a Viernes. - **Experiência**_ - De 6 a 1...
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French Service Desk
hace 2 semanas
Monterrey, México Agile Global Solutions A tiempo completoWe are actively seeking a dedicated **French Service Desk Technician** to enhance our IT support team. In this role, you will provide **French IT support** and ensure efficient troubleshooting for our clients' technical issues, delivering high-quality **service desk solutions**.Key Responsibilities:- Respond promptly to incoming **service desk queries**...
