Customer Support Engineer
hace 4 semanas
OverviewAt BlueConic, we’re reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry’s first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and designed to create meaningful value across the customer lifecycle. You will join our Customer Support function as a CS Engineer, sharing front-line support responsibilities while Customer Success Managers focus on onboarding and customer growth activities. In this role you will be a member of the Customer Support team, supporting CS reps with technical knowledge and helping with escalations. You will collaborate with teams to resolve customer issues and continually improve support processes.Join us in shaping the future of customer engagement—where businesses don’t just collect data, but turn it into their next competitive advantage.ResponsibilitiesActively listen to customers to understand their issues, bringing an empathetic approach to problem solvingProvide step-by-step guidance for resolving technical issuesGather information needed to solve customer problemsOffer troubleshooting and help with configuring BlueConicEducate customers on product features to minimize technical challengesFollow up to ensure issues are resolved; document and track issues in a ticketing systemStay current on BlueConic productsIdentify and manage support-related reports and optimize tool usageSupport junior team members and serve as a point of escalation during ticketingIdentify and escalate customer issues to the right stakeholders based on scope and severityLeverage AI-powered support tools to enhance resolution speed and improve the customer experienceCollaborate on training and optimizing AI assistants by identifying gaps in automated responses and updating product knowledgeYou HaveHands-on experience with customer data platforms, digital analytics, personalization, tag management, DMPs, or web-based data/marketing technologies4+ years front-end development experience (HTML, CSS, JavaScript)At least 2+ years in a similar customer support roleExcellent written and oral communication skillsProven ability to manage multiple tasks without falling behindPassion and enthusiasm for learningTeam-player mentalityNice to HaveComputer Science or developer backgroundUnderstanding of how APIs can be used to send and retrieve informationExperience in the martech space and/or enterprise softwareExperience in a company with US and global operationsAbout BlueConicBlueConic is the leading Customer Growth Engine, helping brands unlock the full value of their customer data. By combining AI-powered intelligence with real-time activation, BlueConic enables businesses to drive growth, increase retention, and optimize revenue. More than 500 brands use BlueConic to create meaningful relationships and drive long-term business impact.Seniority levelNot ApplicableEmployment typeFull-timeLocationMexico City Metropolitan Area #J-18808-Ljbffr
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