Customer-Impact Tech Support Engineer II

Overview The Technical Support Engineer II serves as the primary technical contact for platform users, playing a key role in shaping the customer experience. This role involves managing support tickets from initial intake to full resolution, troubleshooting issues, and guiding users through product functionality to ensure effective use of our enterprise...

Overview The Technical Support Engineer II serves as the primary technical contact for platform users, playing a key role in shaping the customer experience. This role involves managing support tickets from initial intake to full resolution, troubleshooting issues, and guiding users through product functionality to ensure effective use of our enterprise...

Direct message the job poster from Polus Tech We are looking for an experienced Support Engineer to join our team on a contractor basis in Mexico. The ideal candidate brings strong customer-facing experience, excellent technical troubleshooting skills, and the ability to support solution deployments in the telecommunications or technology sector. This role...

Direct message the job poster from Polus Tech We are looking for an experienced Support Engineer to join our team on a contractor basis in Mexico. The ideal candidate brings strong customer-facing experience, excellent technical troubleshooting skills, and the ability to support solution deployments in the telecommunications or technology sector. This role...

A tech company in Mexico is seeking a Technical Support Engineer to handle customer and partner support. The ideal candidate has 4+ years in customer service, is fluent in English and Spanish, and possesses strong analytical skills. Responsibilities include technical troubleshooting, collaborating with product teams, and mentoring staff. This role offers a...

A global technology company is seeking an Engineer - Client Services (Technical Support) to assist with customer issues and improve overall management of problem reporting. In this hybrid role, you will provide effective support, troubleshoot product functionality, and document interactions. Candidates should have a Bachelor's degree in engineering or...

A leading technology company in Mexico City is seeking a Technical Support Engineer to build customer relationships and resolve technical challenges. The role involves educating clients on product use and supporting them by solving technical issues. Candidates must hold a Bachelor's degree in Engineering, preferably in Computer Science or Electrical...

Software Engineer II - PythonWorking in technology at Elsevier means that your work really does matter – it changes lives. And you’ll see the real-world impact of your day-to-day efforts.About the TeamWe develop Elsevier's web services and applications for the Shadow Health team. Our services include the Learning Management System that allows learners to...

Software Engineer II - PythonWorking in technology at Elsevier means that your work really does matter – it changes lives. And you’ll see the real-world impact of your day-to-day efforts.About the TeamWe develop Elsevier's web services and applications for the Shadow Health team. Our services include the Learning Management System that allows learners to...

A technology services leader is seeking a Tech Operations Engineer in Mexico City to manage and support enterprise applications like JIRA and Azure DevOps. The role includes providing end-to-end support, performing maintenance, and ensuring compliance with security standards. Candidates should have over 3 years of experience in tech operations, particularly...