Customer Service Representative

About This Job Our customer Service Representatives are responsible for making outgoing calls to market products and services to members. An amazing opportunity to build a career and develop a thorough understanding of brand products and services, sell vacations and exceed sales goals. Responsibilities Perform cost-benefit and needs analysis of existing/potential members to meet their needs. Reach out to customer leads through our customer management system Present, promote and sell products/services using solid arguments to existing and prospective members Answers questions about product specifications and pricing Upsells members to larger products, more extensive packages, and/or higher priced services Establish, develop, and maintain positive business and member relationships Coordinate sales effort with team members and other departments Keep abreast of best practices and promotional trends Expedite the resolution of customer problems and complaints to maximize member's satisfaction through maintaining excellent customer service. Contributes to team effort by accomplishing related results as needed. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses Accurately and efficiently enters members information into company databases for booking purposes, avoiding any profit loss. Processes credit card payments and troubleshoots any issues that may arise Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches through a pipeline list Compensation Base Salary $15,000 MXN per month + unlimited earning potential Top Performer - $15,000 MXN per month in commissions Requirements 2+ years successful sales experience in high volume environment is preferred Sales experience in the travel industry is preferred This sales position requires enhanced sales skills and follow-through when assisting customers to achieve preset sales quotas and performance standards Ability to use Microsoft Office suite specifically: MS Word, Excel, and Outlook, along with other proprietary database software English proficiency Benefits Employee travel benefits Major Medical Insurance Savings Fund Referral Bonus Program Who We Are Welcome to **_arrivia_**. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you've heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff. We're focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We're on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members. Our Core Values Here at **_arrivia_** we **Stay Curious** - Explore new challenges and make space to learn, grow and improve **Keep it Real** - Earn trust through open, honest and clear communication **Own it** - Seek ways to make an impact and take action. **Win Together** - Create a culture of connection and inclusion where everyone can be their best #J-18808-Ljbffr