Experto en GENESYS Cloud CX
hace 2 semanas
Propósito del rol Diseñar la arquitectura omnicanal en GENESYS Cloud CX. Configurar IVRs flujos de voz mensajería y bots conversacionales. Implementar enrutamiento inteligente por intención prioridad y contexto. Integrar GENESYS con HubSpot RPAs y otros sistemas vía APIs y webhooks. Crear journeys automatizados de contacto reasignación y reactivación de leads. Definir reglas de escalamiento entre bots y agentes humanos. Optimizar la experiencia del cliente y los indicadores de atención. Lo que buscamos en ti Experiencia avanzada en GENESYS Cloud CX. Dominio de Architect Omnichannel Routing y flujos automatizados. Experiencia integrando plataformas vía API / Webhooks / Event Streams. Background en modelos híbridos de atención (bot humano). Capacidad para diseñar soluciones no solo configurarlas. Lo que ofrecemos: Sueldo competitivo. Prestaciones de ley. Servicio de comedor subsidiado. Cultura de innovación y desarrollo profesional constante. Employment Type : Full Time Experience: years Vacancy: 1 #J-18808-Ljbffr
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Hybrid Genesys Cloud CX Engineer — Architect
hace 17 horas
Mexico City Capgemini A tiempo completoUna empresa de consultoría tecnológica en México busca un Ingeniero Cloud Genesys. El candidato desarrollará e integrará soluciones en Genesys Cloud CX, con enfoque en aseguramiento de calidad y satisfacción del cliente. Se valoran habilidades en APIs, troubleshooting y trabajo bajo presión. La compañía ofrece un ambiente colaborativo, compensación...
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ABL- Cloud Genesys Engineer
hace 17 horas
Mexico City Capgemini A tiempo completoChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Mexico City# ABL- Cloud Genesys EngineerReclutador: Victor BeltranUbicación: CdmxIndustria:...
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Genesys Cloud CX Specialist
hace 17 horas
Mexico City Alcon A tiempo completoA global eye care leader based in Mexico City is seeking a Senior Specialist to provide hands-on technical support for Genesys Cloud CX. The candidate will collaborate with international teams and ensure stable customer service operations. A Bachelor’s degree and 5+ years of experience in contact center platforms is required. Fluency in English and Spanish...
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Genesys Cloud Contact Center Ops Specialist
hace 17 horas
Mexico City Alcon MX A tiempo completoA leading eye care company seeks a Senior Specialist for Contact Service Operations in Mexico City. This role involves providing technical support and configuration for Genesys Cloud CX, owning support tickets, and collaborating with global teams. Candidates should have a Bachelor's degree and 5+ years of experience in contact center platforms. Fluency in...
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Senior CX Solutions Consultant – LATAM Hybrid
hace 17 horas
Mexico City Genesys A tiempo completoA global customer experience solutions provider is seeking a Senior Solution Consultant in Mexico City. This key role involves supporting pre-sales processes for Genesys solutions through collaboration with sales teams and partners. Candidates should have proven expertise in pre-sales and solution architecture, with a strong understanding of cloud...
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Senior Specialist – Contact Service Operations
hace 17 horas
Mexico City Alcon A tiempo completoMexico City, On-Site At Alcon, we are driven by the meaningful work we do to help people see brilliantly. With more than 25,000 associates worldwide, we innovate fearlessly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. As a...
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Senior Specialist – Contact Service Operations
hace 16 horas
Mexico City Alcon A tiempo completoMexico City, On-Site At Alcon, we are driven by the meaningful work we do to help people see brilliantly. With more than 25,000 associates worldwide, we innovate fearlessly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. As a...
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Senior Specialist – Contact Service Operations
hace 17 horas
Mexico City Alcon MX A tiempo completoSenior Specialist – Contact Service Operations (Genesys Cloud) page is loaded## Senior Specialist – Contact Service Operations (Genesys Cloud)remote type: Not applicablelocations: Ciudad de Mexico, Mexicotime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: February 27, 2026 (30+ days left to apply)job requisition id: ...
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Senior Technical Architect
hace 7 días
City, México Genesys A tiempo completolocations - Mexico City (Flexible) - time type - Full time - posted on - Posted Today - job requisition id - JR106927 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations...
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Senior Solutions Consultant: CX Pre-Sales Leader
hace 17 horas
Mexico City Genesys Cloud Services, Inc. A tiempo completoA leading cloud services provider is seeking a Senior Solutions Consultant in Mexico City. This role involves supporting pre-sales activities, delivering presentations, and proposing solutions based on customer needs. Ideal candidates should have experience with CX platforms, strong communication skills, and the ability to explain complex concepts to various...