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A/R CUSTOMER REPRESENTATIVE II BTSSC-IM
hace 5 días
Job Description
Accounts Receivable Specialist II will be responsible for making outbound phone calls on targeted delinquent accounts utilizing Eram credit scoring system. The A/R Specialists II will call accounts based on a prescribed queue and negotiate with the customer for payment. The A/R Specialist’s II role will be to work directly with the customer to bring the account balance current, while maintaining the customer relationship.
Responsibilities
Accountable for collecting and managing risk on a high volume of delinquent monthly accounts (past due 31-120 days) assigned through the collection database in accordance with the defined Account Treatment Strategy. Call on delinquent accounts based on a prescribed queue to secure payment and bring accounts current (50 calls daily required). Assertive and strong interpersonal, communication and negotiation skills to secure payment terms on delinquent accounts. Provide weekly collections update to report account status to include trends that affect the overall business relationship with customers.
Responsible for reducing delinquency in assigned portfolio; prepare weekly and monthly reports for senior management. Communicate and follow up effectively with sales regarding customers’ accounts in a timely manner. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Identify and refer billing and payment issues to Research specialist.
Respond to customer requests and questions regarding invoices, statements, special reporting information, payment processing and general billing questions. Manage credit risk on accounts by making recommendations to reduce LOC or place accounts on credit hold. Refer/suggest accounts for bad debt proceedings.
Requirements
Fluent in English language, verbal and written. Associate Degree or equivalent experience; Bachelor’s Degree preferred. 3 to 5 years related high volume corporate collections and/or customer service experience. Proficient in Excel, Word, PowerPoint and Outlook. Strong verbal/written communication, problem solving, analytical and negotiation skills with strong attention to detail in a goal oriented environment.
Basic principles of finance, bookkeeping and accounting a plus. Ability to thrive under tight deadlines and high‑pressure situations.
About Us
AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México; one Business and Technology Store Support Center (BTSSC) located in Chihuahua with more than 16,000 AutoZoners nationwide. Our customer‑first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth.
Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future. Employment Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industries: Retail EEO Statement AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories. #J-18808-Ljbffr
