A/R Customer Representative II Btssc-Im
hace 4 días
SUMMARY
Accounts Receivable Specialist II will be responsible for making outbound phone calls on targeted delinquent accounts utilizing Eram credit scoring system. The A/R Specialists II will call accounts based on a prescribed queue and negotiate with the customer for payment. The A/R Specialist's II role will be to work directly with the customer to bring the account balance current, while maintaining the customer relationship.
RESPONSIBILITIES
- Accountable for collecting and managing riskon a high volume of delinquent monthly accounts (consisting of past dueaccounts between 31 and 120 days past due) assigned through the collectionsdatabase in accordance with the defined Account Treatment Strategy
- Call on delinquent accounts based on aprescribed queue to secure payment and bring accounts current (50 calls dailyrequired)
- Assertive and strong interpersonal,communication and negotiation skills to secure payment terms on delinquentaccounts
- Provide weekly collections update to reportaccount status to include trends that affects the overall business relationshipwith customers
- Responsible for reducing delinquency inassigned portfolio. Prepare weekly and monthly reports for senior management.
- Communicate and follow up effectively withsales regarding customers' accounts in a timely manner
- Enlist the efforts of sales and seniormanagement when necessary to accelerate the collection process
- Identify and refer billing and paymentissues to Research specialist
- Respond to customer requests and questionsregarding invoices, statements, special reporting information, paymentprocessing and general billing questions
- Manage credit risk on accounts by makingrecommendation to reduce LOC or place accounts on credit hold
- Refer/suggest accounts for bad debtproceedings
REQUIREMENTS
- Fluent in English language verbal andwritten
- Associate Degree or equivalent experience.Bachelor's Degree preferred
- 3 to 5 years related high volume corporatecollections and/or customer service experience
- Proficient in Excel, Word, PowerPoint andOutlook
- Strong verbal/written communication,problem solving, analytical and negotiation skills with strong attention todetail in goal oriented environment a must.
- Basic principles of finance, bookkeepingand accounting a plus.
- Excellent problem solving, analyticalskills and strong attention to detail in goal oriented environment.
- Ability to thrive under tight deadlines andhigh-pressure situations
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